Main Deco Failed to Complete Setup
Deco W3600 , Deco X68(2-pack) , Deco X20 , Deco M1300 , Deco X68 , Deco HC4 , Deco X25 , Deco X3600(2-pack) , Deco Voice X50 , Deco X5700 , Deco S4(3-pack) , Deco X60(3-pack) , Deco W6000 , Deco XE5300 , Deco M5 , Deco M4 , Deco X3600 , Deco HX20 , Deco XE75 , Deco M3 , Deco X20(3-pack) , Deco M5 Plus(3-pack) , DecoX5700 , Deco X50-4G , Deco S7(3-pack) , Deco X3600(3-pack) , Deco S4(2-pack) , Deco Voice X20 , Deco X73-DSL , Deco W7200 , Deco P9 , Deco X68(1-pack) , Deco P7 , Deco X60(2-pack) , Deco X60(1-pack) , Deco X20-DSL , Deco X68(1 pack) , Deco 5G , Deco M5 Plus , Deco P7(2-pack) , Deco X20-4G , Deco S4(1-pack) , Deco S7 , Deco X76 Plus , Deco S4 , Deco X20(2-pack) , Deco X90 , Deco W2400 , Deco X50 , Deco X96 , Deco X55 , Deco E4 , Deco E3 , Deco W6000(2-pack) , Deco X20(1-pack) , Deco X68(3-pack) , Deco M9 Plus(2-pack) , Deco X80-5G , Deco M9 Plus , Deco X5700(2-pack) , Deco AC1200 , DecoX5700(2-pack) , Deco M3W , Deco X60
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device and check either the Datasheet or the firmware section for the latest improvements added to your product.
You may encounter one of the following problems or error codes appearing during the basic configuration of the main Deco, please refer to the below suggestions for troubleshooting when you have the problems.
LED on the main Deco is abnormal
LED is not pulsing blue
- Find the RESET button at the bottom of the Deco, press it for one second, then release it, and then the LED on the main Deco will turn yellow, then wait for 2 minutes till the LED turn pulsing blue.
LED is off
- Change the power adapter and/or outlet.
- Try a different power supply from the packaging
Unable to find the default Wi-Fi name of Deco or can’t connect to the default Wi-Fi name.
Please refer to this link for troubleshooting.
Unable to find Deco; Error code: We couldn’t find your Deco.
Please refer to this link for troubleshooting
Unable to complete WAN setup; Error Code: Ethernet Cable is Not Connected.
- Use a different Ethernet cable to connect the modem to the main Deco.
- Change the Ethernet port on the main Deco
- Connect a laptop to the modem directly and verify service.
Unable to create WiFi network; Error Code: Failed to connect to TP-Link Cloud/Unable to apply your network settings/Failed to create Wi-Fi network.
Check the LED status on the main Deco:
- if the LED is solid green/white, it means the Wi-Fi has been created already. You can force the Deco app to close and go to the Settings -> Wi-Fi page of the phone to manually connect to the new Wi-Fi network.
- If the LED is still pulsing blue, please set it up again with a different Wi-Fi name.
Unable to connect to the Wi-Fi network; Error Code: Failed to connect to XXXX (the new Wi-Fi name you just created).
Make sure your phone is connected to the Wi-Fi name you created during the setup of your Deco.
Internet connect test failed; Error Code: Unable to connect to the Internet.
Please refer to this link for troubleshooting.
If the above suggestions do not solve your concern please contact TP-Link support.
Related FAQs
- How do I set up my Deco?
- Encountering an Error When Adding a Deco
- How can I reset or reboot my Deco Whole-Home Wi-Fi System?
- How to change DNS server settings on my Deco
- Why are my Deco Nodes or Clients Appearing as Offline in the Deco App?
- Cannot connect to Deco Wi-Fi
- How to Configure MAC Clone on Deco if Deco fails to connect to the internet
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