How to collect system log of Deco App

Troubleshooting
Updated 10-31-2023 07:11:53 AM 14103
This Article Applies to: 

System Log is critical for further analysis of the problem. This article introduces the steps to collect system log of Deco App. If necessary, please follow these steps to send it to TP-Link technical support:


1. Launch Deco APP and log in. Please click on the three lines icon at the top left corner of the Deco app, and then select Support Center.

2. Choose the related FAQs, scroll down the page and click on “No, I need more help”.

3. Tap on “Email Us”, choose Suggestion in ‘what can we help you with’ option and fill in rest consultation information. Then check “Add System Logs’’ and tap Send.
Note: If you have contacted TP-Link technical support, please attach your reference number such as email TKIDXXX in Opinions and questions column.

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