What should I do if I cannot access the internet through Wi-Fi router?
Archer C1200 , Archer C5400 , Archer C4 , Archer C5 , Archer AX10 , Archer C2 , Archer AX96 , Archer C6U , TL-WR741ND , TL-WR940N , TL-WR1043N , Archer C80 , Archer AXE95 , Archer C8 , Archer AX10000 , Archer C9 , Archer C6 , Archer C7 , TL-WR1043ND , Archer AX90 , Archer C5400X , Archer A20 , Archer C60 , Archer A1200 , Archer C64 , TL-WR820N , TL-WR941N , TL-WR949N , TL-WR844N , Archer C59 , Archer C58 , Archer AX4200 , Archer C3200 , Archer A2 , Archer AX75 , Archer AX73 , Archer A10 , Archer C50 , Archer C55 , Archer C54 , TL-WR841N , Archer AXE75 , Archer A6 , Archer A7 , Archer AX72 , Archer A5 , Archer A8 , Archer A9 , Archer AX68 , Archer AX5300 , Archer C4000 , TL-WR902AC , TL-WR842N , TL-WR841HP , Archer AXE300 , Archer AX1500 , Archer AX60 , Archer AX3000 , Archer A2600 , Archer AX55 , Archer C5200 , Archer AX53 , Archer AX51 , Archer A2200 , Archer C20(ISP) , Archer C3150 , Archer AX50 , Archer AX6000 , Archer C25 , Archer C24 , Archer A64 , Archer AX10/A , Archer C2600 , Archer C21 , Archer C20 , TL-WR840N , Archer A10 Pro , Archer AX1800 , Archer AX206 , Archer C900 , Archer AX4400 , Archer C3000 , Archer C50
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device and check either the Datasheet or the firmware section for the latest improvements added to your product.
This article will help you do some troubleshooting steps if you cannot get internet from the TP-Link router.
Before your read the step, you can also refer to the troubleshooting video:
What should I do if I cannot access the internet? - Using a cable modem and a TP-Link router
What should I do if I cannot access the internet? - Using a DSL modem and a TP-Link router
First of all, please log in to the web-based interface of the router by referring to How do I log into the web-based Utility (Management Page) of TP-Link wireless router?, then go to Advanced > Status to check the internet IP address.
Case 1. If Internet IP address is invalid as 0.0.0.0.
Step 1. Make sure the physical connection between the router and the modem is proper. Your modem should be plugged into WAN/Internet port of TP-Link router.
Step 2. Connect computer to your modem directly to check the connection. If there is no internet from your modem, please reboot your modem. Please contact your Internet Service Provider if there is still no internet access.
Step 3. Clone the MAC address of your computer.
1). Connect computer back to TP-Link router via a cable. Login the web interface of TP-Link router and then go to Advanced > Network > Internet and focus on the MAC Clone section.
2). Choose Use Current Computer MAC Address and click Save.
Tips: when you do the MAC Clone, please use wired connection on your computer.
For more details about MAC Clone, please refer to How do I configure MAC Address Clone on my TP-Link Archer Router?
Step 4. Modify the LAN IP address of the router.
Note: Most TP-Link routers use 192.168.0.1/192.168.1.1 as their default LAN IP address, which may conflict with the IP range of your existing DSL modem/router. If so, the router is not able to communicate with your modem and you can’t access the internet. To resolve this problem, we need to change the LAN IP address of the router to avoid such conflict, for example, 192.168.2.1.
You may login the web interface of your TP-Link router and then go to Advanced > Network > LAN. Modify the LAN IP address as the follow picture shows. Here we take 192.168.2.1 as an example. Click Save.
Step 5. Restart the modem and the router.
1) Power off your modem and router, and leave them off for 1 minute.
2) Power on your router first, and wait about 2 minutes until it get a solid power.
3) Power on the modem, and wait about 2 minutes until all lights of your modem become solid on.
4) Wait another 1 or 2 minutes and check the internet access.
Step 6. Double-check the internet connection type.
Confirm your internet connection type, which can be learned from the Internet Service Provider.
Case 2. If internet IP address is valid and public IP address.
Tips: You may visit whatismypublicip.com, you may check whether your IP address is public IP address or not.
Step 1. Your computer might not recognize any DNS server addresses. Please manually configure the DNS server.
1) Go to Advanced > Network > DHCP Server.
2) Enter 8.8.8.8 as Primary DNS, click Save.
Tips: 8.8.8.8 is a safe and public DNS server operated by Google.
Step 2. Restart the modem and the router.
1) Power off your modem and router, and leave them off for 1 minute.
2) Power on your router first, and wait about 2 minutes until it get a solid power.
3) Power on the modem, and wait about 2 minutes until all lights of your modem become solid on.
4) Wait another 1 or 2 minutes and check the internet access.
Step 3. Reset the router to factory default settings and reconfigure the router.
Please contact TP-Link technical support with the following information if you still cannot have internet access after above suggestions.
1).the Internet IP address of your TP-Link router;
2).the model number of your modem, is it cable modem or DSL modem?
3).whether you have tried all suggestions listed as above or not. If yes, what are they?
Get to know more details of each function and configuration please go to Download Center to download the manual of your product.
Related FAQs
- How do I install TP-Link router to work with a Cable Modem? (Old UI)
- What should I do if I cannot find my wireless network or I cannot connect the wireless network ?
- How to Change the DNS servers on the wireless router and DSL modem router (New UI)
- What should I do if only some of web sites cannot be accessed on TP-Link router?
- What should I do if wireless connection cannot work on TP-Link Wi-Fi router?
- Only the wired connection or wireless connection is not working
Looking for More
Is this faq useful?
Your feedback helps improve this site.
What’s your concern with this article?
- Dissatisfied with product
- Too Complicated
- Confusing Title
- Does not apply to me
- Too Vague
- Other
We'd love to get your feedback, please let us know how we can improve this content.
Thank you
We appreciate your feedback.
Click here to contact TP-Link technical support.
TP-Link Community
Still need help? Search for answers, ask questions, and get help from TP-Link experts and other users around the world.
This website uses cookies to improve website navigation, analyze online activities and have the best possible user experience on our website. You can object to the use of cookies at any time. You can find more information in our privacy policy . Don’t show again
This website uses cookies to improve website navigation, analyze online activities and have the best possible user experience on our website. You can object to the use of cookies at any time. You can find more information in our privacy policy . Don’t show again
Basic Cookies
These cookies are necessary for the website to function and cannot be deactivated in your systems.
TP-Link
accepted_local_switcher, tp_privacy_base, tp_privacy_marketing, tp_smb-select-product_scence, tp_smb-select-product_scenceSimple, tp_smb-select-product_userChoice, tp_smb-select-product_userChoiceSimple, tp_smb-select-product_userInfo, tp_smb-select-product_userInfoSimple, tp_top-banner, tp_popup-bottom, tp_popup-center, tp_popup-right-middle, tp_popup-right-bottom, tp_productCategoryType
Livechat
__livechat, __lc2_cid, __lc2_cst, __lc_cid, __lc_cst, CASID
Youtube
id, VISITOR_INFO1_LIVE, LOGIN_INFO, SIDCC, SAPISID, APISID, SSID, SID, YSC, __Secure-1PSID, __Secure-1PAPISID, __Secure-1PSIDCC, __Secure-3PSID, __Secure-3PAPISID, __Secure-3PSIDCC, 1P_JAR, AEC, NID, OTZ
Analysis and Marketing Cookies
Analysis cookies enable us to analyze your activities on our website in order to improve and adapt the functionality of our website.
The marketing cookies can be set through our website by our advertising partners in order to create a profile of your interests and to show you relevant advertisements on other websites.
Google Analytics & Google Tag Manager
_gid, _ga_<container-id>, _ga, _gat_gtag_<container-id>
Google Ads & DoubleClick
test_cookie, _gcl_au
Meta Pixel
_fbp
Crazy Egg
cebsp_, _ce.s, _ce.clock_data, _ce.clock_event, cebs
Hotjar
OptanonConsent, _sctr, _cs_s, _hjFirstSeen, _hjAbsoluteSessionInProgress, _hjSessionUser_14, _fbp, ajs_anonymous_id, _hjSessionUser_<hotjar-id>, _uetsid, _schn, _uetvid, NEXT_LOCALE, _hjSession_14, _hjid, _cs_c, _scid, _hjAbsoluteSessionInProgress, _cs_id, _gcl_au, _ga, _gid, _hjIncludedInPageviewSample, _hjSession_<hotjar-id>, _hjIncludedInSessionSample_<hotjar-id>
lidc, AnalyticsSyncHistory, UserMatchHistory, bcookie, li_sugr, ln_or