Why Can’t I Connect My Robot Vacuum to My Wi-Fi Network?

Updated 03-02-2023 18:01:29 PM 18339
This Article Applies to: 

If you are running into trouble connecting your Tapo Robot Vacuum to your home’s Wi-Fi network, there may be various reasons, which we will explore below, as well as their solutions:


Your router’s 2.4GHz Wi-Fi signal may be poor or unstable at the vacuum’s location.

Please make sure the robot vacuum is in an area where your router’s 2.4GHz Wi-Fi signal is sufficiently strong.


Failure to connect the Robot Vacuum to Wi-Fi during setup.

We suggest performing a Wi-Fi reset on the vacuum, then download the latest version of the Kasa app and try again.


The password for your 2.4GHz Wi-Fi network was entered incorrectly.

Please verify, and re-enter the password if need be.


The Tapo Robot Vacuum only supports the 2.4 GHz Wi-Fi frequency band.

Ensure your router’s 2.4GHz Wi-Fi band is enabled and provides signal at the vacuum’s location.

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