What can I do if HomeShield Security + blocks a safe website or URL?

Troubleshooting
Updated 12-01-2023 22:17:11 PM FAQ view icon39089
This Article Applies to: 

Web Protection is a key element of the Real-Time Protection services offered by HomeShield Security +, which is powered by Avira. Web Protection keeps you safe from dangerous web content that falls under the categories of phishing, malware, spam, or fraud.

In rare cases, you may encounter a situation where Web Protection mistakenly blocks a harmless website/URL, which is known as a “false positive” detection, or false alarm, according to Avira.

In this case, we suggest following the steps below to submit a ‘Suspected False Positive’ request on the official Avira website. Once submitted, Avira will remove the URL from their filter list as long as your submission passes their verification process.

Step 1. Go to https://www.avira.com/en/analysis/submit-url

Step 2. Click Submit suspicious URLURLs and select Suspected False Positive URLs (Not Malware).

Step 3. Fill in the URL of the website(s) and the details of the false positive, then click Submit.

Note: You need to add https:// or http:// ahead of the domain name, as shown in the example below. Otherwise, the submission will not be successful since the URL is incomplete.

If the above suggestions do not resolve the problem, please contact TP-Link support.

 

Related FAQs

Is this faq useful?

Your feedback helps improve this site.

Recommend Products

Community

TP-Link Community

Still need help? Search for answers, ask questions, and get help from TP-Link experts and other users around the world.

Visit the Community >

icon

Accessibility Adjustments

icon RESET

Choose the right accessibility profile for you

OFF

Seizure Safe

Eliminates flashes and reduces color

OFF

Cognitive Disability

Assists with reading and focusing

OFF

Vision Impaired

Enhances the website's visuals

OFF

ADHD Friendly

More focus and fewer distractions

Content Adjustments

Adjust Scale

icon
100%
icon

Highlight Title

icon

Highlight Link

icon

Text Magnifier

icon

Readable Font

icon

Align Center

icon

Align Left

icon

Align Right

icon

Color Adjustment

Low Saturate

icon

High Saturate

icon

Dark Contrast

icon

Light Contrast

icon

Set Text Colors

Monochrome

icon

Set Title Colors

High Contrast

icon

Set BackgroundColor

Orientation Adjustments

Muted

icon

Hide Images

icon

Stop Animation

icon

Reading Mask

icon

Highlight Hover

icon

Big Black Cursor

mutedicon

Big White Cursor

icon

Hide Video/Audio

icon

Stop Video

icon

Stop Audio

icon

Hide Animation

icon

Reading Guide

icon

Useful Links

Chat Now