What can I do if the Deco app shows “Let's Begin” while Deco is working well?
Deco W3600 , Deco X20 , Deco BE65-5G , Deco M1300 , Deco X68 , Deco WM9000 , Deco X25 , Deco X58-4G , Deco X5700 , Deco X4300 Pro , Deco W6000 , Deco XE5300 , Deco M5 , Deco M4 , Deco X3600 , Deco XE75 , Deco M3 , Deco X75 , DecoX5700 , Deco X50-4G , Deco X1500-4G , Deco X50-PoE , Deco X50-Outdoor , Deco Voice X20 , Deco X73-DSL , Deco W7200 , Deco X50-5G , Deco P9 , Deco X80 , Deco P7 , Deco HB6300-PoE , Deco X20-DSL , Deco 5G , Deco M5 Plus , Deco X20-4G , Deco S7 , Deco S4 , Deco XE70 Pro , Deco X90 , Deco X3000-5G , Deco W2400 , Deco X50 , Deco X96 , Deco X55 , Deco E4 , Deco E3 , Deco XM73 , Deco HB6300-Outdoor , Deco XE75 Pro , Deco XE200 , Deco X80-5G , Deco M9 Plus , Deco AC1200 , Deco M3W , Deco X60
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device and check either the Datasheet or the firmware section for the latest improvements added to your product.
Sometimes you may find that the Deco network is working well but when you log in to the Deco app, it will show the following “Let’s Begin” page. In this case, you can refer to the following steps to troubleshoot.
- Ensure you have logged in to the Deco app with the original email address (also called owner account) that setting up on the Deco network. If you’re not sure, try to log in with another email address if you have one.
- If you encounter the issue when the phone connects to other Wi-Fi networks or uses mobile data, please log out of the Deco app on the phone, then switch the phone to connect to the Deco’s Wi-Fi network. At the same time, disable mobile data and close any VPN application on the phone if you have one.
After that, launch the Deco app and log in again.
2.1 If you’re able to log in and see the Deco network
Go to More -> System->Update Deco. And ensure the Deco system is using the latest firmware. If the “Let’s begin” issue persists with the latest firmware while the phone connects to other networks, please kindly contact TP-Link Support.
2.2 If you’re not able to log in to the Deco app
In this case, you may have lost the original TP-Link account/password used to configure the Deco system. And you need to reset the whole Deco system and set up them again with your current TP-Link account.
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