Why did I receive a new device connection alert when a known device joined the network?
Deco W3600(2-pack) , Deco E3(3-pack) , Deco X20 , Deco BE65-5G , Deco M1300 , Deco HC4 , Deco X25 , Deco E4(1-pack) , Deco X3600(2-pack) , Deco Voice X50 , Deco E4R , Deco E4S , Deco X4300 Pro , Deco M9 Plus(1-pack) , Deco X60(3-pack) , Deco W6000 , Deco X3600 , Deco X1500-4G , Deco M5(3-pack) , Deco X50-PoE , Deco M4(2-pack) , Deco S4(2-pack) , Deco WB10800 , Deco AC1200(2-pack) , Deco M1300(1-pack) , Deco W7200 , Deco P9 , Deco X68(1-pack) , Deco P7 , Deco P9(2-pack) , Deco X90(1-pack) , Deco X20-DSL , Deco E4(3-pack) , Deco X20-4G , Deco PX50 , Deco BE95 , Deco BE5000 , Deco S7 , Deco X76 Plus , Deco S4 , Deco BE65 Pro , Deco M4(1-pack) , Deco XE70 Pro , Deco X20(2-pack) , Deco X90 , Deco M3(3-pack) , Deco X3000-5G , Deco W2400 , Deco X95 , Deco BE25 , Deco X96 , Deco E4(2-pack) , Deco W6000(2-pack) , Deco X90(2-pack) , Deco XM73 , Deco X20(1-pack) , Deco X68(3-pack) , Deco XE75 Pro , Deco XE200 , Deco M9 Plus , Deco M3(2-pack) , Deco P9(3-pack) , Deco M3W , Deco M1300(3-pack) , Deco W3600 , Deco X68(2-pack) , Deco X50-DSL , Deco X68 , Deco WM9000 , Deco X58-4G , Deco M5(1-pack) , Deco X5700 , Deco S4(3-pack) , Deco M4(3-pack) , Deco XE5300 , Deco M5 , Deco M4 , Deco HX20 , Deco XE75 , Deco M3 , Deco X90(3-pack) , Deco X75 , Deco X20(3-pack) , Deco M5 Plus(3-pack) , DecoX5700 , Deco X50-4G , Deco S7(3-pack) , Deco X25(1-pack) , Deco X3600(3-pack) , Deco E3(2-pack) , Deco W2400(2-pack) , Deco BE85 , Deco X50-Outdoor , Deco M9 Plus(3-Pack) , Deco Voice X20 , Deco X73-DSL , Deco X50-5G , Deco X5400 Pro , Deco X80 , Deco X60(2-pack) , Deco HB6300-PoE , Deco X60(1-pack) , Deco X68(1 pack) , Deco 5G , Deco M5 Plus , Deco P7(2-pack) , Deco S4(1-pack) , Deco BE11000 , Deco X25(3-pack) , Deco X50 , Deco X55 , Deco E4 , Deco E3 , Deco BE63 , Deco HB6300-Outdoor , Deco BE65 , Deco P7(3-pack) , Deco M9 Plus(2-pack) , Deco X80-5G , Deco M5(2-pack) , Deco X55 Plus , Deco X5700(2-pack) , Deco X25(2-pack) , Deco S7(2-pack) , Deco AC1200 , DecoX5700(2-pack) , Deco X60
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device and check either the Datasheet or the firmware section for the latest improvements added to your product.
A MAC address is a unique network address for a device to identify itself to the network. When a device with an unknown MAC address joins the network, the network will identify it as a new device, and then you will receive a new device connection alert.
To further protect user privacy, iOS 14, Android 10, and later versions have released a new feature called Private Address. Devices of these versions can use a different MAC address with each WiFi network, and this unique, static MAC address is the device's private WiFi address for that network only.
Since Private Address is enabled by default, each time the device joins different networks (including different bands), it will be identified as a new device, and you will also receive a new device connection alert.
In addition, you will also receive a new device connection alert in the following situations:
- You change the network name or encryption
- You erase all content and settings on the device
- You reset network settings on the device
It is safer for a device to connect to a public WiFi using Private Address. However, in home networks, some features like Parental Controls, QoS, and Blocked Devices are implemented based on MAC address, so if a device is using a private address, don’t forget to add it to the controlled list.
Or you can also disable the Private Address feature on your clients following the instructions:
iOS14: Setting -> WLAN -> tap on the blue info icon at the left of the deco wifi name -> disable the Private Address feature.
(Picture refer to https://support.apple.com/en-us/HT211227 _
Android: Settings app -> Network and Internet -> WiFi ->Connect to deco wifi -> Tap the gear icon next to the current wifi connection -> Advanced -> Privacy -> "Use device MAC"
Window 10: Setting -> Network and Internet -> "WiFi" tab -> "Advanced Options." -> "Off" under "Random Hardware Address." -> Restart your computer.
(Picture refer to https://it.nmu.edu/docs/disable-random-hardware-address-windows-10 )
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