How to Configure MAC Clone on Deco if Deco fails to connect to the internet
Deco M1300(3-pack) , Deco W3600(2-pack) , Deco W3600 , Deco X68(2-pack) , Deco E3(3-pack) , Deco X20 , Deco M1300 , Deco X68 , Deco HC4 , Deco X25 , Deco E4(1-pack) , Deco X3600(2-pack) , Deco M5(1-pack) , Deco X5700 , Deco X4300 Pro , Deco M9 Plus(1-pack) , Deco S4(3-pack) , Deco M4(3-pack) , Deco X60(3-pack) , Deco W6000 , Deco XE5300 , Deco M5 , Deco M4 , Deco X3600 , Deco HX20 , Deco XE75 , Deco M3 , Deco X20(3-pack) , Deco M5 Plus(3-pack) , DecoX5700 , Deco X50-4G , Deco S7(3-pack) , Deco X25(1-pack) , Deco X3600(3-pack) , Deco E3(2-pack) , Deco W2400(2-pack) , Deco BE85 , Deco M5(3-pack) , Deco M4(2-pack) , Deco S4(2-pack) , Deco AC1200(2-pack) , Deco M1300(1-pack) , Deco M9 Plus(3-Pack) , Deco Voice X20 , Deco X73-DSL , Deco W7200 , Deco P9 , Deco X68(1-pack) , Deco P7 , Deco X60(2-pack) , Deco P9(2-pack) , Deco X60(1-pack) , Deco X20-DSL , Deco X68(1 pack) , Deco E4(3-pack) , Deco 5G , Deco M5 Plus , Deco P7(2-pack) , Deco X20-4G , Deco S4(1-pack) , Deco BE95 , Deco S7 , Deco X76 Plus , Deco S4 , Deco BE65 Pro , Deco M4(1-pack) , Deco XE70 Pro , Deco X20(2-pack) , Deco X90 , Deco M3(3-pack) , Deco X25(3-pack) , Deco W2400 , Deco X50 , Deco X96 , Deco E4(2-pack) , Deco X55 , Deco E4 , Deco E3 , Deco W6000(2-pack) , Deco X20(1-pack) , Deco X68(3-pack) , Deco XE75 Pro , Deco P7(3-pack) , Deco M9 Plus(2-pack) , Deco X80-5G , Deco M5(2-pack) , Deco M9 Plus , Deco X5700(2-pack) , Deco M3(2-pack) , Deco X25(2-pack) , Deco S7(2-pack) , Deco AC1200 , Deco P9(3-pack) , DecoX5700(2-pack) , Deco M3W , Deco X60
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device and check either the Datasheet or the firmware section for the latest improvements added to your product.
Why do we need to do MAC Clone on Deco?
Some ISP may register the MAC address of your computer or your old wireless router when dialing up the internet for the first time via modem. If you use Deco to share your internet connection, the modem may still register the MAC address of your computer or the old wireless router, in that case, it's necessary to configure MAC Address Clone on the Deco so that it has internet access.
Here we take Deco M5 as an example.
Situation 1: No old router, the PC has internet when connecting to the modem directly, but the main Deco does not.
Step 1: Disconnect the main Deco to the modem, and connect your computer to the modem. Make certain the computer has internet access when connecting to the modem.
If the computer has no internet access, it’s suggested to contact your ISP.
Step 2: Refer to the link to check the MAC address of the computer, which is also called the Physical address, and then write down its MAC address.
Step 3: Disconnect the computer to the modem and then connect the modem to the main Deco. Connect your phone to Deco’s Wi-Fi, and go to the More > Advanced >MAC Clone page on the Deco App.
Step 4: Enable MAC Clone, then you will see two options, Use Client MAC Address and Use Custom MAC Address.
Select Use Custom MAC Address. Enter the MAC address of the computer manually in the form of XX-XX-XX-XX-XX-XX and then tap the Save button to save the settings.
Then you can test if the Deco is working or not.
Why can't I select Use Client MAC Address to do the MAC Clone?
Due to the WAN/LAN auto-sensing design, Deco will not assign a valid IP address to the client connection on the other Ethernet port if it has no internet access. Thus, we need to check the MAC address of the client and type in it manually during the MAC Clone process.
Situation 2: Have internet from the old wireless router when it’s connected to the modem, but no internet when the main Deco connects to the modem.
Here are two methods for your reference.
Method 1: Find the MAC address of the old wireless router on its web-based interface.
Step 1. Disconnect the main Deco to the modem, connect the old wireless router to the modem, and then connect a PC to the old wireless router.
Step 2. Here we take Archer C7_V5 as a demonstration.
Log in to the old wireless router’s web-based interface, to get some help, please refer to the article How do I log into the web-based Utility (Management Page) of TP-Link wireless router?
Note: If your old router is not a TP-Link router, please contact your old router's support for assistance.
Step 3: Click Advanced->Status, then check the MAC Address on the Internet Part, take a picture of the MAC Address.
Step 4: Disconnect the old wireless router, connect the main Deco back to the modem. Then connect your phone to Deco’s Wi-Fi, go to the More>Advanced>MAC Clone page on the Deco app.
Enable MAC Clone, Select Use Custom MAC Address. Enter the Internet MAC address of the old wireless router manually and then tap the Save button to save the settings.
Then you can test if the Deco is working or not.
Method 2: Select the old wireless router’s MAC address on the Deco app.
Step 1. Connect the main Deco to the modem, then set up the satellite Deco and connect it to the main Deco via Wi-Fi, and then connect the WAN/Internet port on the old wireless router to the satellite Deco.
Then connect a phone to the main Deco via Wi-Fi.
Step 2. Open the Deco app, go to More>Advanced>MAC Clone page on the phone. Enable MAC Clone, choose Use Client MAC Address, tap Client MAC Address to select the old wireless router’s MAC address, and then tap the Save button to save the settings.
Then you can test if the Deco is working or not.
To get to know more details of each function and configuration please go to Download Center to download the manual of your product.
Looking for More
Is this faq useful?
Your feedback helps improve this site.
What’s your concern with this article?
- Dissatisfied with product
- Too Complicated
- Confusing Title
- Does not apply to me
- Too Vague
- Other
We'd love to get your feedback, please let us know how we can improve this content.
Thank you
We appreciate your feedback.
Click here to contact TP-Link technical support.
TP-Link Community
Still need help? Search for answers, ask questions, and get help from TP-Link experts and other users around the world.
We have updated our Policies. Read Privacy Policy and Terms of Use here.
This website uses cookies to improve website navigation, analyze online activities and have the best possible user experience on our website. You can object to the use of cookies at any time. You can find more information in our privacy policy .
We have updated our Policies. Read Privacy Policy and Terms of Use here.
This website uses cookies to improve website navigation, analyze online activities and have the best possible user experience on our website. You can object to the use of cookies at any time. You can find more information in our privacy policy .
Basic Cookies
These cookies are necessary for the website to function and cannot be deactivated in your systems.
TP-Link
accepted_local_switcher, tp_privacy_base, tp_privacy_marketing, tp_smb-select-product_scence, tp_smb-select-product_scenceSimple, tp_smb-select-product_userChoice, tp_smb-select-product_userChoiceSimple, tp_smb-select-product_userInfo, tp_smb-select-product_userInfoSimple, tp_top-banner, tp_popup-bottom, tp_popup-center, tp_popup-right-middle, tp_popup-right-bottom, tp_productCategoryType
Livechat
__livechat, __lc2_cid, __lc2_cst, __lc_cid, __lc_cst, CASID
Youtube
id, VISITOR_INFO1_LIVE, LOGIN_INFO, SIDCC, SAPISID, APISID, SSID, SID, YSC, __Secure-1PSID, __Secure-1PAPISID, __Secure-1PSIDCC, __Secure-3PSID, __Secure-3PAPISID, __Secure-3PSIDCC, 1P_JAR, AEC, NID, OTZ
Analysis and Marketing Cookies
Analysis cookies enable us to analyze your activities on our website in order to improve and adapt the functionality of our website.
The marketing cookies can be set through our website by our advertising partners in order to create a profile of your interests and to show you relevant advertisements on other websites.
Google Analytics & Google Tag Manager
_gid, _ga_<container-id>, _ga, _gat_gtag_<container-id>
Google Ads & DoubleClick
test_cookie, _gcl_au
Meta Pixel
_fbp
Crazy Egg
cebsp_, _ce.s, _ce.clock_data, _ce.clock_event, cebs
Hotjar
OptanonConsent, _sctr, _cs_s, _hjFirstSeen, _hjAbsoluteSessionInProgress, _hjSessionUser_14, _fbp, ajs_anonymous_id, _hjSessionUser_<hotjar-id>, _uetsid, _schn, _uetvid, NEXT_LOCALE, _hjSession_14, _hjid, _cs_c, _scid, _hjAbsoluteSessionInProgress, _cs_id, _gcl_au, _ga, _gid, _hjIncludedInPageviewSample, _hjSession_<hotjar-id>, _hjIncludedInSessionSample_<hotjar-id>
lidc, AnalyticsSyncHistory, UserMatchHistory, bcookie, li_sugr, ln_or