Cannot connect to Deco Wi-Fi
Deco E3(3-pack) , Deco X20 , Deco BE65-5G , Deco M1300 , Deco HC4 , Deco X25 , Deco E4(1-pack) , Deco X3600(2-pack) , Deco Voice X50 , Deco E4R , Deco E4S , Deco X4300 Pro , Deco M9 Plus(1-pack) , Deco X60(3-pack) , Deco W6000 , Deco X3600 , Deco X1500-4G , Deco M5(3-pack) , Deco X50-PoE , Deco M4(2-pack) , Deco S4(2-pack) , Deco WB10800 , Deco AC1200(2-pack) , Deco M1300(1-pack) , Deco W7200 , Deco P9 , Deco X68(1-pack) , Deco P7 , Deco P9(2-pack) , Deco X20-DSL , Deco E4(3-pack) , Deco X20-4G , Deco PX50 , Deco BE95 , Deco BE5000 , Deco S7 , Deco X76 Plus , Deco S4 , Deco BE65 Pro , Deco M4(1-pack) , Deco XE70 Pro , Deco X20(2-pack) , Deco X90 , Deco M3(3-pack) , Deco X3000-5G , Deco W2400 , Deco X95 , Deco BE25 , Deco X96 , Deco E4(2-pack) , Deco W6000(2-pack) , Deco XM73 , Deco X20(1-pack) , Deco X68(3-pack) , Deco XE75 Pro , Deco XE200 , Deco M9 Plus , Deco M3(2-pack) , Deco P9(3-pack) , Deco M3W , Deco M1300(3-pack) , Deco W3600 , Deco X68(2-pack) , Deco X50-DSL , Deco X68 , Deco WM9000 , Deco X58-4G , Deco M5(1-pack) , Deco X5700 , Deco S4(3-pack) , Deco M4(3-pack) , Deco XE5300 , Deco M5 , Deco M4 , Deco HX20 , Deco XE75 , Deco M3 , Deco X75 , Deco X20(3-pack) , Deco M5 Plus(3-pack) , DecoX5700 , Deco X50-4G , Deco S7(3-pack) , Deco X3600(3-pack) , Deco E3(2-pack) , Deco W2400(2-pack) , Deco BE85 , Deco X50-Outdoor , Deco M9 Plus(3-Pack) , Deco Voice X20 , Deco X73-DSL , Deco X50-5G , Deco X5400 Pro , Deco X80 , Deco X60(2-pack) , Deco HB6300-PoE , Deco X60(1-pack) , Deco X68(1 pack) , Deco 5G , Deco M5 Plus , Deco P7(2-pack) , Deco S4(1-pack) , Deco BE11000 , Deco X50 , Deco X55 , Deco E4 , Deco E3 , Deco BE63 , Deco HB6300-Outdoor , Deco BE65 , Deco M9 Plus(2-pack) , Deco X80-5G , Deco M5(2-pack) , Deco X55 Plus , Deco X5700(2-pack) , Deco S7(2-pack) , Deco AC1200 , DecoX5700(2-pack) , Deco X60
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device and check either the Datasheet or the firmware section for the latest improvements added to your product.
How to connect a device to my Deco?
Deco supports both wired and wireless connections.
For wireless devices, you only need to search Deco's Wi-Fi name on the client and connect with the Wi-Fi password.
Besides, each Deco provides two Ethernet ports on the back for wired devices such as PC, printers, TVs, etc. You can also connect a switch to the Ethernet port to expand the wired connections.
Note: Deco M3W does not have an Ethernet port.
What can I do if my wireless devices cannot connect to Deco?
If you fail to connect your device to the Deco, the below article will provide you with some suggestions.
On the Deco:
1. Confirm you are connecting to the correct Wi-Fi network and enter the correct password.
If you’re not sure, please launch the Deco app, go to the Network/More->Wi-Fi Settings page to check your wireless password and Wi-Fi name.
2. Refer to the link to check whether the device is on the blacklist. If yes, remove it from the blacklist.
3. Turn off the Fast Roaming feature.
Some devices may not be compatible with Fast Roaming thus fail to connect to the Wi-Fi network. In this case, it’s suggested to launch the Deco app and tap More -> Advanced. Find and turn off the Fast Roaming feature.
4. Turn off the 5G Wi-Fi network temporarily.
Some smart devices only support 2.4G Wi-Fi and need to be configured with a phone, and they require the phone to be on the same Wi-Fi band during configuration. In this case, turn off the 5G Wi-Fi network temporarily when setting up the smart device will solve the Wi-Fi connection issue.
You can launch the Deco app, tap Network/More->Wi-Fi Settings page, and then turn off the 5G Wi-Fi network.
5. Connect your device to the guest network for a try.
6. Change the wireless security type on the Deco app. On the Deco app, you can tap Network/More>Wi-Fi Settings>tap Security to change the wireless security type.
7. Ensure there are no special characters in the SSID and wireless password, such as apostrophe.
Related Article: Special Characters are not suitable as Wi-Fi Name and Password
On the device:
1. Ensure the device doesn’t have a static IP address.
2. Make sure the device receives a very good signal from Deco.
3. Power cycle your wireless device and Deco.
4. Update the driver of the wireless adapter on this device.
5. If the issue still exists, it’s suggested to contact the device’s tech support to get help.
If you need more help, it’s suggested to contact TP-Link support.
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