What to do if the Schedule, Timer, or Away Mode is not Working Properly for Tapo or Kasa Smart Plugs, Switches, Bulbs, or Light Strips
HS103P3 , HS103P4 , KL60B , HS103P2 , KL130 , LB130(E27) , KL420L5 , HS107 , KL400L10 , HS105 KIT , LB230 , HS103 , HS300 , HS105 , KL135 , LB110 , HS200-BL , HS110 KIT , HS220 , KP100 KIT , HS100 , HS220-LA , LB100(E27) , KL50 , KP100 , EP10 , KP303(AU) , LB100 TKIT , PW25 , LB200 , LB120 , KP105 , KP303 , EP40M , HS110 , KL125P2 , KL125P4 , KP400P2 , HS200-LA , HS100P3 , KL50B , KP105(FR) , EP40 , KL110 , KL400L5 , EP40A , HS200P3 , EP10P2 , LB120(E27) , EP10P3 , KL110B , EP10P4 , KP105P2 , KL130B , KL430 , KP105P3 , LB130 , KP115 , HS200 , HS110P3 , KP400 , KL120 , KP125 , KP200 , HS110(US) , HS100 KIT , KP405 , HS210 KIT , LB100 , KP401 , KL430E , KL125 , KL60 , HS210
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device and check either the Datasheet or the firmware section for the latest improvements added to your product.
If you are experiencing issues such as being unable to edit the schedule/timer/away mode in the app, or if the changes are not taking effect or taking effect at the wrong time, please refer to the following troubleshooting suggestions.
Troubleshooting steps:
1) Ensure you are using the latest app and that the smart device has the latest firmware.
2) Re-synchronize device time.
- For Kasa devices
- Kasa App: Launch the Kasa App -> Me -> Settings -> Location and Time
- Tapo App: Launch the Tapo App -> Me -> Tapo Lab -> Location and Time
Re-synchronize the Kasa device’s time by tapping Location - Sync Location, then reselect the time zone.
- For Tapo devices
- Please ensure the location and time zone of your mobile phone/tablet are correct.
- Factory reset the smart device and add it to the Tapo App again. (Note: please press and hold the Reset button for at least 10 seconds.)
Tips:
- For smart plugs, the power button is also the Reset button.
- For smart switches, there is a Reset button below the on/off button.
- To smart bulbs, please repeat switching the Tapo bulb three times (Kasa bulb five times), pausing for one second in between. Then, wait for the bulb to blink three times.
4) Try to change the DNS server of your Router to 8.8.8.8 or 8.8.4.4, then save the settings;
5) Reboot your Router.
If the suggestions above fail, please contact TP-Link support for further assistance. Please provide support with the following information:
1. Screenshots of the Schedule/Timer/Away Mode settings or the error message.
2. Your TP-Link ID (email account used in the Tapo/Kasa App).
3. Model and Mac address of your smart device.
Is this faq useful?
Your feedback helps improve this site.
What’s your concern with this article?
- Dissatisfied with product
- Too Complicated
- Confusing Title
- Does not apply to me
- Too Vague
- Other
We'd love to get your feedback, please let us know how we can improve this content.
Thank you
We appreciate your feedback.
Click here to contact TP-Link technical support.
TP-Link Community
Still need help? Search for answers, ask questions, and get help from TP-Link experts and other users around the world.
We have updated our Policies. Read Privacy Policy and Terms of Use here.
This website uses cookies to improve website navigation, analyze online activities and have the best possible user experience on our website. You can object to the use of cookies at any time. You can find more information in our privacy policy .
We have updated our Policies. Read Privacy Policy and Terms of Use here.
This website uses cookies to improve website navigation, analyze online activities and have the best possible user experience on our website. You can object to the use of cookies at any time. You can find more information in our privacy policy .
Basic Cookies
These cookies are necessary for the website to function and cannot be deactivated in your systems.
TP-Link
accepted_local_switcher, tp_privacy_base, tp_privacy_marketing, tp_smb-select-product_scence, tp_smb-select-product_scenceSimple, tp_smb-select-product_userChoice, tp_smb-select-product_userChoiceSimple, tp_smb-select-product_userInfo, tp_smb-select-product_userInfoSimple, tp_top-banner, tp_popup-bottom, tp_popup-center, tp_popup-right-middle, tp_popup-right-bottom, tp_productCategoryType
Livechat
__livechat, __lc2_cid, __lc2_cst, __lc_cid, __lc_cst, CASID
Youtube
id, VISITOR_INFO1_LIVE, LOGIN_INFO, SIDCC, SAPISID, APISID, SSID, SID, YSC, __Secure-1PSID, __Secure-1PAPISID, __Secure-1PSIDCC, __Secure-3PSID, __Secure-3PAPISID, __Secure-3PSIDCC, 1P_JAR, AEC, NID, OTZ
Analysis and Marketing Cookies
Analysis cookies enable us to analyze your activities on our website in order to improve and adapt the functionality of our website.
The marketing cookies can be set through our website by our advertising partners in order to create a profile of your interests and to show you relevant advertisements on other websites.
Google Analytics & Google Tag Manager
_gid, _ga_<container-id>, _ga, _gat_gtag_<container-id>
Google Ads & DoubleClick
test_cookie, _gcl_au
Meta Pixel
_fbp
Crazy Egg
cebsp_, _ce.s, _ce.clock_data, _ce.clock_event, cebs
Hotjar
OptanonConsent, _sctr, _cs_s, _hjFirstSeen, _hjAbsoluteSessionInProgress, _hjSessionUser_14, _fbp, ajs_anonymous_id, _hjSessionUser_<hotjar-id>, _uetsid, _schn, _uetvid, NEXT_LOCALE, _hjSession_14, _hjid, _cs_c, _scid, _hjAbsoluteSessionInProgress, _cs_id, _gcl_au, _ga, _gid, _hjIncludedInPageviewSample, _hjSession_<hotjar-id>, _hjIncludedInSessionSample_<hotjar-id>
lidc, AnalyticsSyncHistory, UserMatchHistory, bcookie, li_sugr, ln_or