What should I do if my Tapo smart devices keeps losing connection or going offline?

Troubleshooting
Updated 07-01-2024 02:40:39 AM FAQ view icon162143
This Article Applies to: 

There are some circumstances that Tapo smart devices do not work stably or lost connection from time to time, this could be due to the network environment or some other reasons, and this article provides some helpful tips to fix the situation.

Troubleshooting Guidance

Step 1 Ensure Router is working properly. Reboot the router and Tapo device and see if the smart device reconnects.

Step 2 Ensure Tapo smart device is receiving a Good Wi-Fi signal by checking RSSI, please refer to this FAQ.

Step 3 Update the firmware of the Tapo device.
Step 4 Ensure Tapo APP is up to date in the APP store or Google Play.

Step 5 Optimize Device Placement. Position the smart device closer to the Wi-Fi router, avoiding obstacles like walls, furniture, or appliances that can obstruct the Wi-Fi signal.

Step 6 Expand Wi-Fi Coverage. Consider a Wi-Fi Range Extender or mesh network to improve the signal strength throughout your home.

Step 7 Reduce Wi-Fi Interference. Keep the smart device away from potential sources of interference like microwave ovens, Bluetooth devices, USB 3.0 devices, or baby monitors.

Step 8 Contact the support of your router to optimize your network stability based on your network topology. Example:

  1. Change the wireless settings on the router for the 2.4 GHz, set the channel width to 20MHZ and wireless channel to 11.
  2. Turn off Advanced Wi-Fi settings on the router like Smart Connect, Wi-Fi Optimizing or ‘Channel optimization’ etc.

Step 9 [Optional] Try to configure the smart device to another router’s 2.4G Wi-Fi or a mobile Hotspot Wi-Fi to verify whether this issue is related to the specific router.

If the issue is still the same, contact TP-Link technical support and provide the information below for our support to look into further:

1. LED status when the smart device is offline, e.g. red/green blinking/green steady, etc.

2. MAC address of the device

3. TP-Link ID email address

4. When an issue occurs, does smart device work in the local network?

For a test, connect your mobile device to the home Wi-Fi network at that time and see if Tapo device is still accessible in the local network?

5. The model number Wi-Fi router and your network topology:

E.g. ISP Spectrum-Archer C7 router<Wireless> Tapo device

6. How often does this problem occur? How do you restore the connection, such as restarting the smart plug or rebooting the router?

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