The most frequent asked questions about TP-Link Sales
24012 Looking for where to purchase TP-Link device?
For home users, please click https://www.tp-link.com/where-to-buy/ to get more detail.
For retailer or distributor who want to be our partner or company who want to purchase a large scale of devices, please contact our sales department.
Visit https://www.tp-link.com/about-us/contact/ to find the sales department in your region or country.
If you cannot find the sales contact info in your region, please send your sales inquiry to info@tp-link.com
Want to know which model is suitable?
If you already know which product category you want to purchase, just want to select a suitable model, please try the filter in TP-Link website to select the key features you want!
Take the Wi-Fi router as example:
Locate to Home section and select Wi-Fi router, you will see all the available routers in your region’s website. Then select the key feature you want.
If you select a specific model, you will find more details about this device from the Overview introduce and the Specifications.
If you have no idea about what kind of device you need, and would like some recommendation, please type “Talk to Agent” in live chat window to discuss with our support agent about your concerns.
If there is no available agent, please kindly send your requirements to our email support https://www.tp-link.com/support/contact-technical-support/#Email-Support
Want to know if a specific model is still available or still in production?
Please visit TP-Link website https://www.tp-link.com and search the full model to check its status.
This kind of status means this model is discontinued. Sometimes, you might still be able to find the model in the markets. The production status will not affect the warranty and the support service of the product, as the warranty starts from the date of purchase. You can still purchase the device and get help from TP-Link when needed.
All these three device’s status mean that the devices are still in production.
This kind of status means this model is still not available yet. And the time to markets varies in regions and countries. Please keep tabs on your region’s official TP-Link website to stay up-to-date on the latest status of the device.
Want to know when a new device will become available?
Please visit TP-Link website https://www.tp-link.com and search the full model to check its status.
If the device is still showing as “coming soon” that means the model is still not available yet. And the time to markets varies in regions and countries. Please keep tabs on your region’s official TP-Link website to stay up-to-date on the latest status of the device.
Want to purchase a specific model or specific hardware version?
Different hardware versions exist in the same model number. Sometimes, there could be significant differences between the versions. If you want to get a specific version, please confirm with the reseller before purchasing. There is a hardware version printed outside of the package box.
If there is no stock for all the resellers you consulted with, please check with our sales department.
Visit https://www.tp-link.com/about-us/contact/ to find the sales department in your region or country.
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