What should I do if I failed to update my Deco?
Deco W3600 , Deco X68(2-pack) , Deco X20 , Deco X68 , Deco HC4 , Deco X25 , Deco X3600(2-pack) , Deco Voice X50 , Deco X5700 , Deco X4300 Pro , Deco S4(3-pack) , Deco M4(3-pack) , Deco X60(3-pack) , Deco W6000 , Deco XE5300 , Deco M5 , Deco M4 , Deco X3600 , Deco HX20 , Deco XE75 , Deco M3 , Deco X75 , Deco X20(3-pack) , Deco M5 Plus(3-pack) , DecoX5700 , Deco X50-4G , Deco S7(3-pack) , Deco X3600(3-pack) , Deco S4(2-pack) , Deco Voice X20 , Deco X73-DSL , Deco W7200 , Deco X68(1-pack) , Deco P7 , Deco X60(2-pack) , Deco X60(1-pack) , Deco X20-DSL , Deco X68(1 pack) , Deco 5G , Deco M5 Plus , Deco X20-4G , Deco S4(1-pack) , Deco S7 , Deco X76 Plus , Deco S4 , Deco X20(2-pack) , Deco X90 , Deco X50 , Deco X96 , Deco X55 , Deco W6000(2-pack) , Deco X20(1-pack) , Deco X68(3-pack) , Deco X80-5G , Deco M9 Plus , Deco X5700(2-pack) , DecoX5700(2-pack) , Deco X60
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device and check either the Datasheet or the firmware section for the latest improvements added to your product.
Failed to update the main Deco
- Disconnect the main Deco from your front-end modem/router, restart (power off and then power on again) both the main Deco and the modem/router. After that, try Update Deco again on the Deco app.
- If the problem still exists, please contact TP-Link support and provide the MAC address of your main Deco together with your TP-Link ID.
Failed to update the satellite Deco
- Restart the main Deco, put the satellite Deco closer to the main Deco, and try to update again.
- Connect the satellite Deco directly to the Ethernet port of the main Deco. Then try to update again.
- If the problem persists, please contact TP-Link support and provide the MAC address of the satellite Deco together with your TP-Link ID.
To get to know more details of each function and configuration please go to Download Center to download the manual of your product.
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