What should I do if my internet connection is slow?
Archer C1200 , Archer C5400 , Archer C4 , Archer C5 , TL-WR843ND , Archer AX10 , Archer C2 , Archer C59 (EU) , Archer AX96 , Archer C5v , Archer C6U , TL-WR710N , TL-WR741ND , TL-WR940N , TL-WR1043N , Archer C80 , Archer C58HP , Archer AXE95 , Archer C8 , Archer AX10000 , Archer C9 , Archer C6 , Archer C7 , TL-WR1043ND , TL-WR641G , Archer C20 W , Archer AX90 , TL-WR843N , Archer C5400X , TL-WR829N , Archer A20 , Archer C60 , Archer A1200 , TL-WR820N-K , Archer C64 , TL-WR820N , TL-WR941N , TL-WR941ND , TL-WR949N , TL-WR747N , TL-WR901N , TL-WR844N , Archer C59 , Archer C58 , Archer AX4200 , Archer C3200 , Archer A2 , Archer AX75 , Archer AX73 , Archer A10 , Archer C50 , Archer C55 , Archer C54 , TL-WR720N , TL-WR841N , Archer AXE75 , TL-WR849N , Archer A6 , Archer A7 , Archer AX72 , TL-WR941ND V6 , Archer A5 , TL-WR542G , TL-WR801N , Archer A8 , TL-WR340G , Archer A9 , Archer AX68 , Archer AX5300 , Archer C4000 , TL-WR902AC , TL-WR842N , TL-WR1043ND V3 , TL-WR841HP , Archer AXE300 , Archer AX1500 , Archer AX60 , TL-WR1043ND V1 , TL-WR543G , TL-WR802N , Archer AX3000 , Archer A2600 , Archer AX55 , TL-WR841ND , Archer C5200 , Archer AX53 , Archer AX51 , Archer C50 V3.0 , Archer C5 V4 , TL-WR840N W , Archer A2200 , Archer C5 W , TL-WR743ND , Archer C20(ISP) , Archer CR1900 , Archer C3150 , TL-WR1045ND , Archer AX50 , TL-WR847N , Archer C20 V4 , TL-WR702N , Archer AX6000 , Archer C25 , Archer C24 , Archer A64 , Archer C2 V1 , Archer AX10/A , Archer C2600 , TL-WR340GD , Archer C21 , Archer C20 , TL-WR840N , Archer C2 V3 , Archer A10 Pro , Archer AX1800 , TL-WR541G , TL-WR945N , Archer AX206 , TL-WR842ND , Archer C900 , Archer AX4400 , Archer C3000 , Archer C50
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device and check either the Datasheet or the firmware section for the latest improvements added to your product.
The internet speed is affected by several factors, it’s not always easy to determine if it is because of actual problems with your Internet service, clients, or because of issues with your home Internet network.
You can compare the results of your Internet speed test with what you are actually paying for. If the results of the speed test don’t match your Internet plan, here are some tips and tricks for troubleshooting.
*Note: If the router is too hot may cause slow Internet speeds, this can happen if it is covered with papers or perhaps a jacket, or is left exposed to sunlight.
Symptoms:
Both the wired connection and wireless connection are slow or only the wired connection is slow
For possible resolutions, please see the following:
1. Disconnecting the TP-Link router from the modem (the piece of hardware supplied by your Internet company), then only connect your computer to the modem directly to test speed, If the Speed test result is the same as the TP-Link router, it indicates the issue is on your modem or Internet Service.
2. If there is no problem with the modem speed, please try the following tips:
a. Unplug your modem. Then, unplug your router. Wait about 2-3 minutes before powering on your modem. After your modem is fully powered, restart your wireless router.
b. Try to disable the QoS and Parental control on the TP-Link router. (Please refer to the tips at the bottom of the page),
c. Try a different Ethernet cable from the modem to the router, it’s better Cat6 or above.
d. If you’re replacing the old router with a new TP-Link one and found the speed gets slower, try cloning the PC's or the old router's MAC address to the new router as shared in the following story:
Why my Internet slows down when replacing the old router with a new one?
Symptoms:
Only wireless internet connection is slow
For possible resolutions, please see the following
1. Clear the wireless environment when running a speed test on your wireless devices. Make sure that there are no barriers between the router and wireless device running a speed test, and the best location is 6-9 ft from the router. It’s better to put the clients (like phones or computers) and router in the same horizontal plane.
2. Change the wireless channel and channel width on the TP-Link router. You may refer to Changing Channel and Channel Width on a TP-Link Router (new logo). (You may change 2.4G channel width to 40MHZ, 5G channel width to 80MHZ or 160MHZ)
3. Disable the QoS and Parental Settings on the TP-Link router.(Please refer to the tips at the bottom of the page),
Tips:
Login to the webpage following the FAQ: How do I log into the web-based Utility (Management Page) of TP-Link wireless router?
1. How to disable the QoS on the router?
Please refer to How to disable the QoS on the router?
2. How to disable Parental Settings on the router?
We take Archer A7 as an example:
Go to Advanced >> Parental Control, if there are some Profiles here, please click on the button to delete them.
If the above still cannot fix the problem, please contact support, we will guide you to analyze the issue step by step in-depth.
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