Questions Regarding Kasa Care Subscriptions

Q&A of functional explanation or specification parameters
Updated 02-21-2023 10:15:16 AM FAQ view icon32185
This Article Applies to: 

Q1:  Do I have to purchase Kasa Care individually for each of my cameras?

Kasa Care services have Plus and Premium plans.

If you subscribe to the Plus plan, you need to subscribe to the Kasa Care service for each camera individually.

The Premium plan applies to per Kasa account. After you subscribe to the Premium plan, up to 10 cameras bound to the Kasa account can enjoy the Premium plan.

Please see FAQ-1962 for details on plans and pricing. 


Q2:  When will my Kasa Care subscription start and when will I be billed?

Your Kasa Care subscription starts on the day after your set up the camera successfully. You can select to use the free plan or purchase a monthly/yearly subscription. You will be billed on the same day when your monthly/yearly subscription is activated. 

Subscriptions automatically renew, and users can cancel the plan before the next bill date to avoid being billed for the next cycle.

Note: With a free plan you'll only have access to your last 12 hours or 2 days of video history depending on the Kasa Cam’s model number. You may opt-out by Canceling the paid plan before your trial ends.


Q3:  How do I change my Kasa Care payment information?

You will be able to change your payment information at any time through the Kasa app. Launch the Kasa app, click on the “ME” icon at the lower right corner of your screen, go to Kasa Care, and then click on Payment to change your payment information.

Kasa Care only allows for one payment card on file at a time.  Notifications of transactions, subscription and payment issues will be sent via email.


Q4:  Can I change my billing cycle?

Yes, you change your billing cycle for each Kasa account. When changing from an annual to a monthly plan we will refund you for the remaining unused days of Kasa Care.

You can change your billing cycle by selecting Kasa Care from the side bar, canceling your current subscription and creating a new subscription.


Q5:  How do Kasa Care subscription renewals work?

Your Kasa Care subscriptions will automatically renew at the end of the billing cycle unless you choose to cancel the service.


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