Encountering an Error When Adding a Deco
Deco X68(2-pack) , Deco X20 , Deco BE65-5G , Deco M1300 , Deco X60F , Deco X68 , Deco HC4 , Deco WM9000 , Deco X25 , Deco X3600(2-pack) , Deco Voice X50 , Deco X58-4G , Deco X5700 , Deco X4300 Pro , Deco S4(3-pack) , Deco M4(3-pack) , Deco X60(3-pack) , Deco W6000 , Deco XE5300 , Deco M5 , Deco M4 , Deco X3600 , Deco HX20 , Deco XE75 , Deco M3 , Deco X75 , Deco X20(3-pack) , Deco M5 Plus(3-pack) , DecoX5700 , Deco X50-4G , Deco S7(3-pack) , Deco X3600(3-pack) , Deco X1500-4G , Deco M5(3-pack) , Deco X50-PoE , Deco S4(2-pack) , Deco X50-Outdoor , Deco Voice X20 , Deco X73-DSL , Deco W7200 , Deco X50-5G , Deco P9 , Deco X68(1-pack) , Deco X80 , Deco P7 , Deco X60(2-pack) , Deco HB6300-PoE , Deco X60(1-pack) , Deco X20-DSL , Deco X68(1 pack) , Deco 5G , Deco M5 Plus , Deco P7(2-pack) , Deco X20-4G , Deco S4(1-pack) , Deco S7 , Deco X76 Plus , Deco S4 , Deco XE70 Pro , Deco X20(2-pack) , Deco X90 , Deco X3000-5G , Deco W2400 , Deco X50 , Deco X96 , Deco X55 , Deco E4 , Deco E3 , Deco W6000(2-pack) , Deco XM73 , Deco X20(1-pack) , Deco HB6300-Outdoor , Deco X68(3-pack) , Deco XE75 Pro , Deco XE200 , Deco M9 Plus(2-pack) , Deco X80-5G , Deco M5(2-pack) , Deco X55 Plus , Deco M9 Plus , Deco X5700(2-pack) , Deco S7(2-pack) , Deco AC1200 , DecoX5700(2-pack) , Deco M3W , Deco X60
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device and check either the Datasheet or the firmware section for the latest improvements added to your product.
When you add a new Deco as a satellite to your Deco Mesh Network, you may encounter an error, and the unit may not successfully be added. This FAQ will explain the error messages and how to solve them.
Error Codes:
“Failed to Add This Device” – The new Deco satellite encountered an issue when joining the network and could not complete the process.
“Couldn’t Find Any New Deco” – The Deco App could not find a new Deco node that was not already connected to the network.
For Deco X/XE, and BE series models, Mesh nodes within the same package are pre-configured. Once the main Deco is set up, satellite nodes will automatically join the mesh network after powering up. If not, please reset the Satellite Deco and wait for the Satellite Deco’s Status LED to turn solid green.
For 802.11ac series Deco models, please refer to the suggestions below:
- Make sure the satellite Deco’s Status LED is pulsing blue (for Deco M3W, only the power LED will be solid white, and the other lights will be off). If not, please hold the reset pinhole for 1 second, and wait for the LED to change from solid yellow to pulsing blue.
- Move the satellite Deco node closer to the main Deco.
- For Deco P7/M5/M9 Plus, tap Try Again, and then tap the "Setup via Bluetooth" option to complete the setup steps (please temporarily disconnect any Bluetooth devices from the phone during this step).
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