Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device and check either the Datasheet or the firmware section for the latest improvements added to your product.
A1. Make sure you have turned on the Bluetooth in Windows settings.
Tips:
For Windows 11
Step 1. On the taskbar, Click the Network icon. Select the Bluetooth to turn it On or Off.
Step 2. Go to Start > Settings > Bluetooth & devices, then turn Bluetooth on.
For Windows 10
Step 1. Click the Start button, then select Settings > Devices> Bluetooth & other devices.
Step 2. Toggle the Bluetooth button to turn it On.
A2. Make sure you have disabled other Bluetooth devices on the computer before you insert the adapter. Otherwise, withdraw the adapter and disable other Bluetooth devices in Device Manager. Then, insert the adapter and try again.
Tip:
To access Device Manager: Right-click My Computer or This PC, select Manage, go to Device Manager, and disable all existing Bluetooth devices.
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