Only the wired connection or wireless connection is not working
Archer C1200 , Archer C5400 , Archer A2600 , Archer AX55 , Archer C4 , Archer C5200 , Archer AX53 , Archer C5 , Archer AX10 , Archer C2 , Archer AX51 , Archer AX96 , Archer A2200 , Archer C6U , Archer C80 , Archer AXE95 , Archer C8 , Archer AX10000 , Archer C3150 , Archer C9 , Archer AX50 , Archer C6 , Archer C7 , Archer AX90 , Archer AX6000 , Archer C5400X , Archer C25 , Archer C24 , Archer A20 , Archer A64 , Archer C2 V1 , Archer C60 , Archer AX10/A , Archer C2600 , Archer A1200 , Archer C21 , Archer C20 , Archer C64 , Archer A10 Pro , Archer AX1800 , Archer AX206 , Archer C59 , Archer C58 , Archer AX4200 , Archer C3200 , Archer C900 , Archer A2 , Archer AX75 , Archer AX4400 , Archer C3000 , Archer AX73 , Archer C50
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device and check either the Datasheet or the firmware section for the latest improvements added to your product.
Situation 1:
If the Wi-Fi is not working, please refer to What should I do if wireless connection cannot work on TP-Link Wi-Fi router?
Situation 2:
If the wireless connection is working but the Ethernet connection is not working, please refer to the steps below:
1.Check the corresponding Ethernet light on the router. If the Ethernet light is not lit up, it’s possible that the Ethernet cable or the port is not working properly. Please try another working Ethernet cable or LAN port on the TP-Link router.
For routers with only one indicator/LED, you may check whether the device itself has detected the Ethernet connection or not. If yes, go to the next step.
2.Reboot both the device and the router.
3.Connect another device to the router using the same Ethernet cable on the same port. If the Internet works on another device, then the issue should be on the original device itself. Please contact the technical support of the device for assistance.
4.Check the IP info on the device. The device should be obtaining IP address automatically, which is to say, for Windows, on the Network Connection Details Page, “DHCP enabled” should be “Yes”. For Mac, under Network>>>Advanced, “Configure IPv4” should be “Using DHCP”. If it’s not, please switch it referring to How to configure wired TCP/IP Properties of my computer(Windows XP,Vista,7,8,10,Mac)?
If the above suggestions cannot solve your issue, please collect the following information and contact TP-Link technical support.
1.A screenshot of the IP info on the device.
2.The brand name, model number, and operating system of your wired devices.
3.The model number and hardware version of the TP-Link router.
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