Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device and check either the Datasheet or the firmware section for the latest improvements added to your product.
There are two types of reset available: a soft reset which does not erase the current settings, and a factory reset that erases all of your custom settings and restore the device to factory defaults.
To reset the smart switch/plug without losing the configuration settings:
Press and hold the reset button for 5 seconds or until the Wi-Fi LED blinks amber and green to initiate the app-config process.
Note: For HS105 Wi-Fi LED would be blinking amber and blue
To reset the smart switch/plug to factory defaults:
Press and hold the reset button until the Wi-Fi LED blinks amber rapidly (about 10 seconds) to reset the Smart switch to factory defaults.
For the HS300/KP303, the control button works as both the power and reset button.
Press the control button to turn on or off the corresponding outlet.
Press and hold a control button for 5s to re-enable setup mode for the corresponding outlet.
Press and hold a control button for 10s to restore the corresponding outlet to factory default settings.
Note: The main switch on the back panel is to turn on or off your Smart Power Strip.
Note: If you cannot find the Reset button, please go to our official website and search your device’s model number and go to the product’s Support page to check or download the user guide for more details.
If you still cannot reset your product successfully, please contact Technical Support.
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