What should I do when one of the following messages appears on the screen or I cannot access the internet? (Mobile Wi-Fi with screen)
Troubleshooting
Updated 08-30-2019 08:57:18 AM93219
This Article Applies to:
M7650 , M7350 , M7450 , M7310
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device, and check either the Datasheet or the firmware section for the latest improvements added to your product. Please note that product availability varies by region, and certain models may not be available in your region.
· Power off the Mobile Wi-Fi and reinstall the SIM card.
A3. No Service
· Verify that your SIM card is an LTE, WCDMA or GSM SIM card;
· Verify that your SIM card is in your carrier’s service area and has sufficient credit;
· Verify that your carrier parameters are correct:
On your phone, log in to the web management page, and go to Dial-up > View profile details to verify if APN (Access Point Name), Username and Password are correct. If they are not, return to the Dial-up page and create a new profile with the correct information. Then click Done and confirm at the prompt.
A4. R icon
· From the Menu screen, go to Data Roaming and turn on Data Roaming
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