What should I do if I don’t receive the email when I register cloud account or reset my password?

TL63-5 , Tapo L930-10 , Tapo L930 , Tapo C310 , KP125P2 , HS105 KIT , KE100 , KP100 KIT , KL130P4 , Tapo S210 , Tapo L930-5 , Tapo P115M , Tapo T300 , TL13E , Tapo C201 , KP100 , Tapo DL130 , Tapo C202 , Tapo RVA300 , Tapo D100C , Tapo S505D , Tapo C200 , LB200 , HS220-BL , Tapo H100 , KP105 , KC300S3 , KC300S2 , Tapo L900-20 , HS200-LA , HS100P3 , KL50B , Tapo RV30C Mop Plus , TL62-5 , Tapo A100-INT , TC40GW , EP40 , Tapo L925-5 , Tapo C410 , TC70P2 , Tapo C320WS , PW15 , Tapo C402 KIT , Tapo L900 , KC310S2 , KC310S3 , KD110 , KE200 , Tapo P125M , Tapo C425 , Tapo RVA200 , KP200 , Tapo S200B , Tapo L920 , Tapo C420 , Tapo H200 , Tapo C510W , Tapo C402KIT , Tapo S200D , KS230KIT , Tapo RV10 Lite , Tapo C620 KIT , KS230 KIT , Tapo C325WB , KP125MP2 , KP125MP4 , TD21 , Tapo L531E , KC105P2 , KL400L10 , LB230 , Tapo RV20 Mop Plus , HS300 , Tapo C310P2 , LB110 , Tapo C51A , KC400 , KC401 , KS205P3 , Tapo C403 , Tapo RVA100 , Tapo C400 , Tapo RVA101 , Tapo RVA102 , Tapo L520E , Tapo RVA103 , Tapo C402 , LB100 TKIT , Tapo A100 , TL61-10 , LB120 , Tapo L920-10 , Tapo C52A , Tapo RV20 Max , KC411 , Tapo RV30 Plus , TS15 , Tapo S500 , Tapo P110 , Tapo S505 , Tapo L900-5 , KL400L5 , Tapo P115 , KS200MP2 , Tapo H500 , KP105P2 , KL130B , KL430 , KP105P3 , KP115 , Tapo C501GW , HS200 , KL110P4 , Tapo P360 , Tapo C400S1 , Tapo C400S2 , Tapo RV20 Mop , KP401M , KS200M , Tapo D130D , Tapo L530B , Tapo L530E , KP125 , Tapo P125 , Tapo C500 , TC85 KIT , Tapo A201 , Tapo A200 , Tapo C860 , Tapo P105A , TL31 , HS210 KIT , LB100 , HS210 , NC260 , TL33 , Tapo C210P2 , Tapo L535B , KB100 , Tapo RV20 , KE100 KIT , Tapo D230S1 , Tapo L535E , KP125M , Tapo TC70 , KS205 , KL130 , TC41 , KS201 , TC40 , KS200 , Tapo L535 , Tapo C530WS , HS107 , Tapo RV20 Plus , Tapo D130 , HS103 , KC411S , TL-NC450 , HS105 , KL135 , Tapo TC65 , HS200-BL , HS220 , KC200 , Tapo L530EA , HS100 , HS220-LA , Tapo L536E , TS25 , Tapo RV30 , Tapo P100 , Tapo P105 , Tapo C840 , Tapo C720 , Tapo C428 KIT , Tapo E100 , Tapo RV30C Mop , Tapo P110MA , TDB21 , HS110 , TL-NC200 , KP400P2 , TC82 KIT , KS200P3 , Tapo T110 , TC65 , Tapo D225 , Tapo S500D , Tapo RV30C , KL110 , Tapo L630 , Tapo L510 , Tapo D100 , TC60 , KL110B , TCB82 , Tapo D230 , LB130 , TC68 , KL135P4 , KL135P2 , KC300 , Tapo P135 KIT , KS220M , Tapo C200P2 , Tapo RV10 , Tapo C525WB , Tapo L510B , Tapo L510E , Tapo D235 , TC55 , Tapo TC60 , KL120 , TC53 , Tapo E200 , Tapo RV10 Plus , Tapo P400M , Tapo RV30C Plus , TCB72 , HS100 KIT , Tapo L530BA , KL125 , KC310 , KC410S , Tapo C460 KIT , KS240 , KL60B , Tapo S120 , Tapo L920-5 , TL61-5 , TP15 , TC85 , Tapo C230 , Tapo C110 , KL420L5 , Tapo L610 , Tapo RV30C Slim , Tapo C111 , TC82 , Tapo P100M , NC450 , KC120 , TP25 , KC125 , KL50 , Tapo C420S1 , Tapo P135Kit , Tapo C420S2 , Tapo T100 , Tapo P300 , Tapo C420S4 , KB130 , Tapo C125 , TC74 , Tapo C120 , TC73 , TC72 , Tapo C121 , Tapo D210 , TC71 , TC70 , Tapo P306 , SW15 , Tapo C110P4 , Tapo C110P2 , NC200 , KP303 , KL125P2 , KL125P4 , TP10 , Tapo S220 , Tapo S500DM , Tapo T315 , Tapo C403 KIT , Tapo T310 , Tapo C212 , KC420WS , KS225 , Tapo H900 , Tapo D660 , Tapo P100MA , TC72P2 , Tapo C210 , Tapo P110M , KS220 , Tapo C520WS , Tapo C211 , Tapo C100P4 , Tapo H110 , Tapo L900-10 , KC100 , Tapo RV70 Omni , Tapo C410 KIT , KS225P3 , KC105 , Tapo C21A , KP400 , Tapo C225 , Tapo P400 , Tapo RVA400 , Tapo C220 , Tapo C100 , Tapo C101 , Tapo C222 , KP405 , KP401 , KL430E , Tapo H100M , KC110 , KL60 , Tapo L720W , KC115 , Tapo C425 KIT
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device, and check either the Datasheet or the firmware section for the latest improvements added to your product. Please note that product availability varies by region, and certain models may not be available in your region.
Step 1:
Check domain type of your email address. The SMTP Server will check the recipient in order to ensure email has been sent successfully. The verification method works for emails from those domains which belong to small commercial, medical, educational institutions or governmental agencies. Emails from above domains are not recommended to be used.
please try to sign up for a new cloud account using mass email, such as gmail or Yahoo mail. Re-send you the activation email on the following web link:https://community.tp-link.com/en/register
Step 2:
Check your email filter setting in your email account. Here we use Gmail settings as example.
Step 3:
Add no-reply@email.tp-link.com in the White list (by clicking Create a new filter) in your email setting.
In Gmail Filters and Blocked Addressed setting page you can also view the blocked email of your account.
If above steps don’t solve your problem:
We recommend you to change another email for your cloud account. Don’t worry about that because our cloud will keep customer information as a secret.
The main reason that you can’t receive email from our cloud is the block settings of your email account, some email has a high security level, which will automatically block our cloud email address.
Moreover, The SMTP Server is likely not allowed to send email per its SPF record. SPF is short for Sender Policy Framework, which approves the identify of sender with IP address and copes with junk mail effectively. The recipient varies in different ways of authentication. Our SPF of TP-LINK domain makes an additional record and suits for common email generally.
Get to know more details of each function and configuration please go to Download Center to download the manual of your product.
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