Unable to Find the SSID of the TP-Link Range Extender After Setup

Troubleshooting
Updated 06-28-2023 23:24:27 PM 41753
This Article Applies to: 

Unable to Find the SSID of the TP-Link Range Extender After Setup

 

 

This FAQ covers the troubleshooting steps you would want to follow if your wireless devices cannot detect the Network Name (SSID) of your range extender after completing the setup process.

 

Step 1.

Make sure the range extender is not using the same SSID as the host router its connected to.  The SSID can only be displayed once, so if the extender is using the same SSID it may be working properly.  You can confirm the extender is working by referring to its light status as listed in its user guide which is available on our official website

 

Step 2.

Check if the SSID is hidden.

b. Login to the web UI using the following instructions: How to log into the web management page of the range extender

c. Go to Settings >> Wireless >> Extended Network, make sure “Hide SSID broadcast” is unchecked for each band your extender supports.

Note:  To do this you will need to be physically connected to the extender via an Ethernet cable.

Step 3.

Power cycle the Range Extender

 

Step 4.

If the above troubleshooting steps didn’t resolve the concern, we recommend resetting the extender to factory defaults and reconfiguring the device. Use a pin to press the button for 30 seconds to reset the extender. Once you rese the extender. Following the setup process to reconfigure your extender. If you need help please refer to this FAQ: How to configure Range Extender via Tether APP

 

Step 5: 

If your concern still exist after this, please contact support. For better assistance please have the following information available:

  • The model number of your Range Extender
  • Hardware and firmware versions of the extender.
  • The current LED status on the extender.
  • The model number of your main router.
  • A brief explanation of what troubleshooting you have already performed.

 

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