What can I do if the Deco app isn't working properly
Deco W3600(2-pack) , Deco W3600 , Deco X68(2-pack) , Deco X20 , Deco M1300 , Deco X60F , Deco X68 , Deco HC4 , Deco X25 , Deco E4(1-pack) , Deco X3600(2-pack) , Deco Voice X50 , Deco M5(1-pack) , Deco X5700 , Deco S4(3-pack) , Deco M4(3-pack) , Deco X60(3-pack) , Deco W6000 , Deco XE5300 , Deco M5 , Deco M4 , Deco X3600 , Deco HX20 , Deco XE75 , Deco M3 , Deco X90(3-pack) , Deco X20(3-pack) , Deco M5 Plus(3-pack) , DecoX5700 , Deco X50-4G , Deco S7(3-pack) , Deco X25(1-pack) , Deco X3600(3-pack) , Deco S4(2-pack) , Deco AC1200(2-pack) , Deco Voice X20 , Deco X73-DSL , Deco W7200 , Deco P9 , Deco X68(1-pack) , Deco P7 , Deco X60(2-pack) , Deco P9(2-pack) , Deco X60(1-pack) , Deco X90(1-pack) , Deco X20-DSL , Deco X68(1 pack) , Deco E4(3-pack) , Deco 5G , Deco M5 Plus , Deco P7(2-pack) , Deco X20-4G , Deco S4(1-pack) , Deco S7 , Deco X76 Plus , Deco S4 , Deco X20(2-pack) , Deco X90 , Deco X25(3-pack) , Deco W2400 , Deco X50 , Deco X96 , Deco X55 , Deco E4 , Deco E3 , Deco W6000(2-pack) , Deco X90(2-pack) , Deco X20(1-pack) , Deco X68(3-pack) , Deco P7(3-pack) , Deco M9 Plus(2-pack) , Deco X80-5G , Deco M9 Plus , Deco X5700(2-pack) , Deco X25(2-pack) , Deco S7(2-pack) , Deco AC1200 , DecoX5700(2-pack) , Deco M3W , Deco X60
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device and check either the Datasheet or the firmware section for the latest improvements added to your product.
If you are experiencing issues with using or accessing the Deco app troubleshooting may be required to resolve the concern. This FAQ may help provide an answer.
Can’t install or find the Deco app:
Please download and update the latest version of the app from Google Play or the App Store. Make sure your device is compatible before attempting to install the app.
Note: The required or minimum OS version will be updated in line with future app updates. We recommend periodically checking for the most up-to-date information on Google Play or App Store regarding the OS requirements needed to run Deco App
Deco app crashed:
- Restart your Tablet or Phone and attempt to launch the app again.
- Remove and Reinstall the Deco App.
- Try to install the Deco app on another phone or tablet.
Unable to log in to the Deco app:
- Verify the credentials and make sure you entered them correctly when logging in.
- Open a browser and search for something on the phone or tablet to verify internet access.
- Connect the phone or tablet to Cellular or to another Wi-Fi network.
- Remove and Reinstall the Deco App, then try to log in.
- Try to log in on a different phone or tablet. Note: The app must be installed on an alternative device
You may also follow the instruction below for detailed troubleshooting:
What should I do if I failed to log in Deco App?
If the above suggestions can’t solve your problem, it’s suggested to contact TP-Link support.
Questa faq è utile?
Your feedback helps improve this site.
What’s your concern with this article?
- Dissatisfied with product
- Too Complicated
- Confusing Title
- Does not apply to me
- Too Vague
- Other
We'd love to get your feedback, please let us know how we can improve this content.
Grazie
We appreciate your feedback.
Click here to contact TP-Link technical support.
Questo sito utilizza i cookies per migliorare l'esperienza di navigazione, analizzare le attività online e offrire agli utenti una migliore user experience. Puoi disattivare o rifiutare il loro utilizzo in qualunque momento. Per maggiori informazioni consulta la nostra privacy policy .
Questo sito utilizza i cookies per migliorare l'esperienza di navigazione, analizzare le attività online e offrire agli utenti una migliore user experience. Puoi disattivare o rifiutare il loro utilizzo in qualunque momento. Per maggiori informazioni consulta la nostra privacy policy .
Basic Cookies
Questi cookies sono necessari per il corretto funzionamento del sito e non possono essere disattivati nel tuo sistema.
TP-Link
accepted_local_switcher, tp_privacy_base, tp_privacy_marketing, tp_smb-select-product_scence, tp_smb-select-product_scenceSimple, tp_smb-select-product_userChoice, tp_smb-select-product_userChoiceSimple, tp_smb-select-product_userInfo, tp_smb-select-product_userInfoSimple, tp_top-banner, tp_popup-bottom, tp_popup-center, tp_popup-right-middle, tp_popup-right-bottom, tp_productCategoryType
Livechat
__livechat, __lc2_cid, __lc2_cst, __lc_cid, __lc_cst, CASID
Youtube
id, VISITOR_INFO1_LIVE, LOGIN_INFO, SIDCC, SAPISID, APISID, SSID, SID, YSC, __Secure-1PSID, __Secure-1PAPISID, __Secure-1PSIDCC, __Secure-3PSID, __Secure-3PAPISID, __Secure-3PSIDCC, 1P_JAR, AEC, NID, OTZ
Analytics e Marketing Cookies
I cookies analitici ci permettono di analizzare le tue attività sul nostro sito allo scopo di migliorarne le funzionalità.
I marketing cookies possono essere impostati sul nostro sito dai nostri partner pubblicitari allo scopo di creare un profilo di tuo interesse e proporti contenuti pubblicitari rilevanti su altri siti.
Google Analytics & Google Tag Manager
_gid, _ga_<container-id>, _ga, _gat_gtag_<container-id>
Google Ads & DoubleClick
test_cookie, _gcl_au
Meta Pixel
_fbp
Crazy Egg
cebsp_, _ce.s, _ce.clock_data, _ce.clock_event, cebs
lidc, AnalyticsSyncHistory, UserMatchHistory, bcookie, li_sugr, ln_or