Error When Adding a Deco Satellite Node: How to Fix It

When adding a satellite Deco node to an existing mesh network, you may see one of two errors: "Failed to Add This Device" or "Couldn't Find Any New Deco." The fix depends on which Deco series you have. This guide covers both errors and walks through the correct steps for your model.

Key Takeaways

• "Failed to Add This Device" means the satellite node could not join the network. "Couldn't Find Any New Deco" means the Deco app could not detect an unconfigured node.
• For Deco X, XE, and BE series models, satellite nodes are pre-configured and should join the mesh automatically after powering up. If they do not, reset the satellite Deco and wait for the Status LED to turn solid green.
• For 802.11ac series models, the satellite node's Status LED should be pulsing blue before you attempt to add it. If it is not, hold the reset pinhole for one second and wait for the LED to change from solid yellow to pulsing blue.
• Moving the satellite Deco node closer to the main Deco during setup can resolve connection issues.
• For Deco P7, M5, and M9 Plus models, tapping "Setup via Bluetooth" after selecting Try Again can complete the setup if the standard method fails.

Error: Couldn't Find Any New Deco

The Deco app could not find a new Deco node that was not already connected to the network.

Deco X, XE, and BE Series

Reset the satellite Deco and wait for the Status LED to turn solid green before attempting to add it again.

802.11ac Series (M3, M4, M5, P7, M9 Plus, and others)

• Make sure the satellite Deco's Status LED is pulsing blue. If it is not, hold the reset pinhole for one second and wait for the LED to change from solid yellow to pulsing blue.
• Move the satellite Deco node closer to the main Deco.
• For Deco P7, M5, and M9 Plus models: tap Try Again, then tap Setup via Bluetooth to complete the setup steps. Temporarily disconnect any Bluetooth devices from your phone during this step.

Note: For Deco M3W, only the power LED will be solid white during this state. All other lights will be off. This is normal behavior.

Error: Failed to Add This Device

The satellite Deco encountered an issue when joining the network and could not complete the process.

Deco X, XE, and BE Series

Mesh nodes within the same package are pre-configured. Once the main Deco is set up, satellite nodes will automatically join the mesh network after powering up. If a satellite node does not join, reset it and wait for the Status LED to turn solid green, then try adding it again.

802.11ac Series (M3, M4, M5, P7, M9 Plus, and others)

Follow the steps in the section above for 802.11ac models.