• Business icon
    Business

    Manchester Hall is a large-scale hospitality venue in the heart of Manchester, with capacity for over 3,500 guests. It hosts events, conferences, weddings and guests over five floors. Speedy and reliable Wi-Fi networks are critical to its offering.

  • Challenge icon
    Challenge

    Wi-Fi is a key service in the hospitality industry and makes an impression on event bookers from their first visit. Manchester Hall's Wi-Fi and networking was seven-year-old. LIV recommended replacing all the legacy Wi-Fi and networking equipment, to provide the fast speeds and secure, easy access that guests and the team needed.

  • Solution icon
    Solution

    LIV installed Omada controllers and access points throughout Manchester Hall and configured them using the Omada platform. TP-Link's technical team provided information to help LIV design the best solution, including the right number of access points to cover the entire venue seamlessly, management and licensing.

  • Result icon
    Result

    The newly installed Omada network performs consistently well, guaranteeing maximum time to guests and staff. There's also a significant cost saving: the total amount for the end-to-end TP-Link solution was around half the cost of re-licensing Manchester Hall's legacy Wi-Fi.

Implementation Partner

LIV Unified Comms, a full circle technology firm based in Manchester, maintains technology services for the entire building, from networking to telecoms, IT and audio-visual services.

quote The project was a no-brainer, because we're a huge venue and we rely on Wi-Fi and networking. With the Omada platform and the team at LIV Unified Comms, everything works for us, and we don't have any problems. quote

Richie Bagnall, Operations Director, Manchester Hall

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    About Manchester Hall

    Manchester Hall is a large-scale hospitality venue in the heart of Manchester, with capacity for over 3,500 guests. It hosts events, conferences and weddings, offering a choice of restaurants and guest bedrooms over five floors. Speedy and reliable Wi-Fi networks are critical for such a large number of business and leisure users, along with Manchester Hall's staff and management operations.

    Manchester Hall has a long-standing relationship with LIV Unified Comms, a full circle technology firm based in Manchester. LIV maintains technology services for the entire building, from networking to telecoms, IT and audio-visual services.

  • Importance of Wi-Fi in Hospitality

    When guests first enter a hotel or event space, whether they're there for business or pleasure, the first thing many of them do is switch on their Wi-Fi. It's a key service in the hospitality industry and makes an impression on event bookers from the first time they visit. Manchester Hall office staff also rely on the network.

     

Omada Total Cloud Managed Network

quote I'm really impressed with the TP-Link Omada product, in terms of speed, quality and features compared to competitors, along with the quick and responsive tech support from TP-Link. quote

Ben Ganley, Managing Director, LIV Unified Comms

  • Replacing Legacy Equipment

    Manchester Hall's seven-year-old Wi-Fi and networking was due for an upgrade. LIV recommended replacing all the legacy Wi-Fi and networking equipment, to provide the fast speeds and secure, easy access that guests and the Manchester Hall team need.

    LIV's Ben Ganley advised Manchester Hall that upgrading the full infrastructure and moving away from the existing licensing regime would offer much better value.

     
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    Comprehensive Coverage and Management

    LIV installed Omada controller and access points throughout Manchester Hall and configured them using the Omada platform, providing separate networks for staff and guests. They continue to monitor, support and maintain the network and access points remotely. TP-Link's technical team provided information to help LIV design the best solution, including the right number of access points to cover the entire venue seamlessly.

  • Remote Network Management

    Sam Connolly from LIV explains, "If we need to solve a problem, we can do so easily from the platform. That part of our service to our customers is very important, especially for a venue like Manchester Hall that relies heavily on the network and needs fast resolution if anything goes wrong. The Omada platform allows us to proactively resolve any issues before the customer even notices. We can take control of the network in the Cloud from anywhere, if we need to."

     

TP-Link offer free professional network site surveys

Maximise your business wi-fi coverage
and performance

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    Seamless Installation Process

    Installing the TP-Link equipment was straightforward - the access points were easy to mount and configure. LIV provided a TP-Link ER8411 simultaneous multi-wan VPN broadband router, an OC300 hardware controller, a JetStream 52-Port Gigabit L2+ managed switch with 48 PoE+ Ports and 20 EAP670 ceiling mount Wi-Fi 6 access points.

  • Cost Effective Solution

    With remote access via the Omada platform, Richie Bagnall, Manchester Hall’s Operations Director, is able to relax, knowing that the team at LIV Unified Coms can fully support and maintain the network and he can guarantee maximum uptime to guests and staff. "They take everything out of my hands and just deal with it. Everything works, so I don't have to worry about it." There's also a significant cost saving: the total amount for the end-to-end TP-Link solution was around half the cost of re-licensing Manchester Hall's legacy Wi-Fi.

     
quote As a solution provider, we often have to meet unique client requirements. The TP-Link team gives great advice so we can propose a great solution. This is really helpful and mirrors our personalised approach to customer care. quote

Sam Connolly, Technical Sales Consultant, LIV Unified Comms

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    Reliable, high-capacity broadband
    for every guest to enjoy

    The new double network has capacity for a total of 9,000 users - many more than the maximum peak season site occupancy. Woodlands’s administration and management office has a secure, separate network with its own VLAN and SSID, connecting CCTV and office systems, printers and wireless card machines.

  • Cost-Effective Solutions and Post Sales Support

    "There’s no subscription to TP-Link, unlike with other Wi-Fi equipment providers, and the monthly Starlink charge is affordable for an independent business," says Joe. "As a reseller, I like the fact that TP-Link isn’t available direct to consumers, because it means we can specify and order the equipment and get it right first time. The TP-Link support is great too - it’s easy to speak to someone directly if anything goes wrong or we need technical advice."

     

100% centralised cloud management of the whole network from different sites - all controlled from a single interface anywhere, anytime.

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    A Success Story

    For Manchester Hall, there's nothing to report - because the network performs consistently well and doesn't create any issues. It does exactly what this busy hospitality venue needs and expects from a leading technology supplier and a top-class IT support partner. "Since we installed the network, there has been very little if any contact with our technical support desk. We monitor the network constantly and there are no issues. The feedback from our customers at Manchester Hall has been great," adds Ben Ganley. "We would absolutely recommend TP-Link Omada to others in our sector - their service is probably the best we've ever had from a vendor or manufacturer."

Omada Products Installed

Controller

VPN Router

L3/L2+ Managed

  • TL-SG3452 Image

    TL-SG3452

    JetStream 48-Port Gigabit L2 Managed Switch with 4 SFP Slots

Access Points

  • EAP670 Image

    EAP670

    AX5400 Ceiling Mount
    Wi-Fi 6 Access Point

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