Why did I receive an email titled "Potential Vulnerabilities Detected in Your Account"?

Archer C5400 , Deco BE65-5G , Archer C5 , Archer C2 , Archer AX95 , Archer C59 (EU) , Archer AX96 , Deco Voice X50 , TL-WR710N , Deco X4300 Pro , Deco BE65-PoE , Archer GE550 , TL-WR940N , Archer C58HP , Deco W6000 , Archer C8 , Archer C9 , Archer C6 , Archer C7 , Archer AX90 , TL-WR843N , Archer C5400X , Archer AX5400 , Archer AX53 (RU) , Deco X50-PoE , TL-WR820N , Deco WB10800 , Archer AX73 (EU) , TL-R402M , Deco W7200 , TL-WR941ND , Archer AX80 , TL-WR844N , Archer AX4200 , Archer C3200 , Archer A2 , Archer AX75 , Deco S1900 , Archer AX73 , TL-R860 , Deco PX50 , Deco BE95 , TL-WR720N , TL-WR841N , Deco BE65 Pro , TL-WR1502X , Archer A6 , Archer A7 , Archer AX72 , Archer A5 , Deco X90 , Archer A8 , Archer A9 , Deco W2400 , Deco X95 , Deco X50 Pro , Archer AX5300 , Deco X96 , Deco XM73 , Archer Air R5 , Deco XE75 Pro , TL-WR842N , TL-WR841HP , Archer AXE300 , Archer AX1500 , TL-WDR4900 , Archer BE700 , Archer AX60 , AD7200 , Archer AX73V , Deco M3W , Archer AX3000 , Deco W3600 , Archer AX58 , Archer A2600 , Archer AX55 , Deco X50-DSL , TL-WR841ND , Archer AX53 , Deco X60F , Deco X68 , Deco X5700 , Archer AX50 , Deco M5 , Deco M4 , Deco M3 , Archer AX6000 , Archer C25 , Deco X75 , Archer C24 , Deco X50-4G , Archer C21 , Archer C20 , TL-WR840N , Archer AX1800 , Deco X50-Outdoor , Deco X73-DSL , Archer BE800 , Deco X50-5G , Archer BE3600 , Deco X80 , Archer BE805 , Deco BE16000 , Archer BE7200 , TL-WR3602BE , Archer C900 , Archer AX4400 , TL-WR3002X , Archer C20(RU) , Archer C1900 , Archer BE230 , Archer AC1900(USW) , Deco X10-4G , Archer AX80V , TL-WR740N , Archer C20i , Deco X5000 , Archer C2(RU) , Archer A2600 Pro , Archer AX55 (RU) , Archer AXE5400V , Archer AXE200 Omni , Deco BE11000 , Archer C2300 , Deco X50 , Archer AX23 , Archer AX20 , Deco X55 , Archer AX21 , Archer AX3000V , Archer BE220 , Archer BE900 , Archer GE800 , TL-WR940N Plus , Archer AX3200 , Deco X60 , Archer AC1900 , Archer C1200 , Deco X20 , Archer AX12 , Deco M1300 , Archer AX10 , Deco W3000 , Deco X25 , Archer AX17 , Archer AX18 , Archer C6U , Archer AX15 , Archer BE450 , TL-WR741ND , TL-WR1043N , Archer C80 , Archer AXE95 , Archer AX53 (EU) , Archer AX10000 , TL-WR1043ND , Deco X3600 , Deco X55 Pro , TL-WR829N , Archer A20 , Archer C60 , Archer C64 , Deco WE10800 , Archer AXE5400 , Archer AX5400 Pro , TL-WR949N , Archer AX23V , Deco P9 , Deco P7 , Deco X20-DSL , Archer C59 , Archer BE9300 , Archer C58 , Archer BE6500(JP) , Deco X20-4G , Archer AC1200 , Archer A10 , Archer C50 , TL-R460 , Archer C55 , Archer C54 , Deco BE5000 , Deco S7 , Archer BE550 , Deco X76 Plus , Deco S4 , Archer AXE75 , Archer AX72 Pro , Deco XE70 Pro , Archer BE400(JP) , Archer AX1450 , Deco X3000-5G , Deco BE25 , Archer C4000 , Deco X10 , Archer AX55 Pro , Deco X15 , TL-WR902AC , Deco BE23 , Deco XE200 , Deco X20-Outdoor , Deco M9 Plus , TL-WR802N , Touch P5 , Deco WM9000 , Deco BE75 , Deco W8100 , Deco BE25-Outdoor , Deco X3000 , Deco XE5300 , Archer C3150 , Deco XE75 , Deco X1500 , Archer GXE75 , TGR1900 , Archer A64 , Archer C2 V1 , Deco BE85 , Archer C2600 , Archer AX72 (RU) , Archer C2 V3 , Archer A10 Pro , Archer BE400 , Deco Voice X20 , Deco X5400 Pro , TL-WR945N , Archer AX206 , Deco BE65-Outdoor , Deco 5G , TL-WR941HP , Archer A54 , Archer AX4800 , Archer A2300 , Archer GE650 , TL-WR845N , Archer GX90 , TL-WR942N , TL-WR841HP V1 , Deco W4500 , Archer BE550 Pro , Archer AX3000 Pro , Deco BM65 , Deco E4 , Archer BE6500 , Deco E3 , Deco BE63 , Deco BE65 , Archer C2700 , Archer C88 , Archer AX55 (EU) , Archer C86 , Deco X80-5G , Deco X55 Plus , Archer C50(RU) , Archer AX11000 , TL-WR810N
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device, and check either the Datasheet or the firmware section for the latest improvements added to your product. Please note that product availability varies by region, and certain models may not be available in your region.
Phenomenon Description
You may receive an email with the subject "Potential Vulnerabilities Detected in Your Account" from no-reply@email.tp-link.com. The content of the email is as follows.
Q1. Why did I receive this email?
TP-Link takes user data security very seriously. If you received this email, it means:
1. You are using the same username and password combination on other websites or services as you do with your TP-Link account.
2. This combination was exposed in a data breach incident.
This does not mean that your TP-Link account has been accessed by someone else or that your data stored in the TP-Link account has been compromised. However, it does indicate that your credentials have been leaked elsewhere, posing a significant security risk. We recommend that you reset your password immediately.
Q2. How does TP-Link know my data has been compromised?
We collaborate with AWS (Amazon Web Services), and based on the support provided by AWS, we can obtain data breach information from public databases. If your credentials appear in any data breach records, we will notify you via email.
Q3. How do I know if this email is from TP-Link or a hacker?
Please check the sender's email address. TP-Link always sends emails from no-reply@email.tp-link.com. We will never ask you to enter your login password in the email. Instead, we will only advise you to reset your password directly to ensure your account’s security.
Q4: What should I do upon receiving this email to ensure my account is secure?
We recommend that you immediately reset your password using the link below.
Reset your TP-Link ID password
When resetting a new password, consider the following suggestions.
1. Use a difficult-to-guess, unique password that is not used on other accounts.
2. Set a password that is longer than 8 characters, ideally a mix of uppercase and lowercase letters, numbers, and symbols.
3. Enable Two-Step Verification (2FA) to ensure that only trusted devices can log into your account.
Q5. What happens if I don’t take action after receiving this email?
If you do not take action to secure your account, you may remain at risk for unauthorized access. Your account information could be vulnerable if your credentials have been exposed, leading to potential misuse.
Q6. What if I need further assistance?
If you have any questions or need further assistance, please email us at privacy@tp-link.com.
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