What Is the difference between Login Account, Cloud Account, Device Account and User Account in Omada Controller?
EAP225 V3 , EAP225-Wall , EAP225-Outdoor , EAP225 V2 , EAP245 , EAP320 , EAP110 , EAP220 , EAP330 , EAP120 , EAP235-Wall , EAP115 , EAP225 , EAP110-Outdoor , EAP115-Wall
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device and check either the Datasheet or the firmware section for the latest improvements added to your product.
This article applies to Omada Controller 3.x or above.
When using Omada Controller software to manage EAP devices, you can see four kinds of accounts, including login account of Omada Controller, Cloud account of Omada Controller, device account on Omada Controller and user account of an EAP. This article introduces the difference between these accounts.
Login Account of Omada Controller
The login account is used to log in to Omada Controller. There are three types of login accounts: administrator, operator and observer. Different types of accounts have different privileges.
First, an administrator account needs to be created in the quick setup when you launch the software for the first time.
Note: Remember to configure the mail server after you log in to Omada Controller. Then if you forget the password of administrator login account, you can retrieve your password via the email address. Or you may need to reinstall the software if you forget your password.
After the quick setup is done, you can use this account to log in to Omada Controller.
After logged in to Omada Controller as an Administrator, you can go to Controller Settings > User Account to edit the current login account or create other login accounts.
To create a new account, click Add. In the pop-up window, select your desired account role and configure the username, email, password and site privileges. An administrator has all rights on Omada Controller; an operator can change corresponding site settings but can’t manage login accounts and change Controller Settings (Global settings); an observer can only view corresponding site settings and monitor network.
Cloud Account of Omada Controller
The cloud users is used to manage Omada Controller through cloud service. There are three types of cloud accounts: administrator, operator and observer. Different types of accounts have different privileges.
First, you need to have a TP-Link ID, and bind your TP-Link ID to the controller. Then you can remotely access the controller as a Cloud User. In the Quick Setup process, you can register a TP-Link ID and bind it to your controller. If you have skipped the registration during the Quick Setup process, you can go to Cloud Access. Click Register Now and follow the instructions to register a TP-Link ID.
The TP-Link ID which is bound with the controller for the first time will be automatically bound as an administrator. And only one TP-Link ID can be bound with the controller as an administrator. An administrator account can add or remove other TP-Link IDs to or from the same controller as Cloud Users.
To create a new cloud user, click Add Cloud User. In the pop-up window, select your desired user role and configure the TP-Link ID and site privileges. An administrator has all rights on Omada Controller; an operator can change corresponding site settings but can’t manage login accounts and change Controller Settings (Global settings); an observer can only view corresponding site settings and monitor network.
Device Account on Omada Controller
The device account is set on Omada Controller and will be pushed to all the managed EAP devices. That is, the user account of an EAP device will be changed to the same as the device account on Omada Controller after it is adopted.
You can go to Site Settings > Device Account to view or change the device account. By default, this account is the same as the administrator account set in the quick setup when you first launch Omada Controller.
User Account of EAP Device
The user account of an EAP is used to log in to the EAP when it is not managed by Omada Controller. What’s more, this account is needed when you adopt the EAP on Omada Controller. The default username and password of user account are both admin.
In the quick setup, Omada Controller automatically tries to adopt the selected EAPs using the default username and password of user account (both are admin). However, if you have changed the username or password of your EAPs before, Omada Controller cannot automatically adopt them, and you need to adopt them manually:
Go to Access Points > Pending. The table displays all the EAPs that have not been adopted. Click the Retry button.
The following window will pop up. Enter the current username and password of the EAP and click Apply. After the EAP is adopted, its user account will be changed to the same as the device account.
When an EAP is adopted, please note the following points:
You cannot log in to the web page of the EAP.
If the device account is changed, the user account of the EAP will be changed simultaneously.
If you forget the password, you may check the device account or reset the EAP.
If you do not need to manage an EAP through Omada Controller, you can go to Access Point > AP/Name > Configuration > Forget this AP and click Forget. Then the EAP will be reset to the factory defaults and you can use the default username and password of the user account (both are admin) to log in to this EAP.
Is this faq useful?
Your feedback helps improve this site.
What’s your concern with this article?
- Dissatisfied with product
- Too Complicated
- Confusing Title
- Does not apply to me
- Too Vague
- Other
We'd love to get your feedback, please let us know how we can improve this content.
Thank you
We appreciate your feedback.
Click here to contact TP-Link technical support.
TP-Link Community
Still need help? Search for answers, ask questions, and get help from TP-Link experts and other users around the world.
This website uses cookies to improve website navigation, analyze online activities and have the best possible user experience on our website. You can object to the use of cookies at any time. You can find more information in our privacy policy . Don’t show again
This website uses cookies to improve website navigation, analyze online activities and have the best possible user experience on our website. You can object to the use of cookies at any time. You can find more information in our privacy policy . Don’t show again
Basic Cookies
These cookies are necessary for the website to function and cannot be deactivated in your systems.
TP-Link
SESSION, JSESSIONID, accepted_local_switcher, tp_privacy_base, tp_privacy_marketing, tp_smb-select-product_scence, tp_smb-select-product_scenceSimple, tp_smb-select-product_userChoice, tp_smb-select-product_userChoiceSimple, tp_smb-select-product_userInfo, tp_smb-select-product_userInfoSimple, tp_top-banner, tp_popup-bottom, tp_popup-center, tp_popup-right-middle, tp_popup-right-bottom, tp_productCategoryType
Youtube
id, VISITOR_INFO1_LIVE, LOGIN_INFO, SIDCC, SAPISID, APISID, SSID, SID, YSC, __Secure-1PSID, __Secure-1PAPISID, __Secure-1PSIDCC, __Secure-3PSID, __Secure-3PAPISID, __Secure-3PSIDCC, 1P_JAR, AEC, NID, OTZ
Zendesk
OptanonConsent, __cf_bm, __cfruid, _cfuvid, _help_center_session, _pendo___sg__.<container-id>, _pendo_meta.<container-id>, _pendo_visitorId.<container-id>, _zendesk_authenticated, _zendesk_cookie, _zendesk_session, _zendesk_shared_session, ajs_anonymous_id, cf_clearance
Analysis and Marketing Cookies
Analysis cookies enable us to analyze your activities on our website in order to improve and adapt the functionality of our website.
The marketing cookies can be set through our website by our advertising partners in order to create a profile of your interests and to show you relevant advertisements on other websites.
Google Analytics & Google Tag Manager
_gid, _ga_<container-id>, _ga, _gat_gtag_<container-id>
Google Ads & DoubleClick
test_cookie, _gcl_au